Analyst, Planning & Scheduling
- Concentrix
- 1 - 4 years
- Hyderabad
- 3 days ago
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Job Description
Apply NowJob Title
Analyst, Planning & Scheduling
Job Description
Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance
We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations, Role And Key Responsibilities
Planning & Scheduling
Managing WFM Personnel
Manpower Planning, Scheduling, Transitioning new logos, Updating & maintaining master trackers
Preparing and publishing periodic reviews for management
Preparing PowerPoint and other presentations
Forecasting knowledge and able to forecast basis different methodologies, Running scenarios and simulations basis requirement
Data reporting to other departments like Finance, IT Operations etc
Creating Interactive Dashboards for Client and Delivery
Recognize and recommend operational and support improvements for the enterprise, Creating Schedules and lead the weekly scheduling performance review and provide recommendations, Administration of communication to and from Operations and other support departments, Collect, analyze and report historical center performance statistics, Understanding of Workload and HC calculations
Perform financial evaluation using actual performance that involve relevant WFM metrics and contractual targets, Provide end to end analysis of financial assessment on weekly basis rolling up to the month, Create accruals for revenues that may have been possibly earned but are not yet recorded in the account, Perform trend analysis considering all relevant WFM metrics impacting the revenue on a weekly and monthly basis, Perform impact analysis of various operational metrics performances to understand the gap between actual / planned revenues at different stages of revenue life cycle, Calculate the positive and negative impact of compensated and non-compensated performance metrics on overall revenue, Perform various types of analysis around cost & revenue and create charts / reports as required by the business to present various comparative views for decision making
Data collection from various data sources to be utilized in performing all key responsibilities and ad-hoc requests from the business, Key Skills & Knowledge
Team handling and Contact Centre Workforce Management experience
Extensive experience with WFM software
Comfortable in fast-paced environment
Ability to simplify complex operations into repeatable processes
Ability to make decision in time sensitive ambiguous situations
Knowledge of Contact Centre methodologies and operational principles
Knowledge of IEX is essential
Excellent communication skills
Analytical Able to analyze data and draw insights
High level of accuracy and attention to detail
Innovative and able to influence
Must have experience to handle Capacity Planner and Scheduling teams
Education Qualification:Graduation
Disclaimer:-
'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ?recruitment, ?processingor any other kind of fees in exchange for offer letters from Concentrix
Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities
Location:
IND Hyderabad Unit No
601 6th Flr Maximus Building 2A Mindspace
Language Requirements
Time Type:
Full time
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Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Operations SupportRole: Operations Support - OtherEmployement Type: Full timeContact Details:
Company: ConcentrixLocation(s): Hyderabad+ View Contact
Keyskills: operations softwarewfm forecasting decision making workforce management powerpoint trend analysis communication skills
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