Roles and Responsibilities:
a. Coordinate and collaborate with all team members in project and provide regular updates to the client in form of reports and discussions;
b. Manage all client interactions, gather requirements and transcend them to the team members for execution.
c. Coordinate with Project manager for all development related tasks and update client on regular basis; d. Shall be the SPoC with Department and relevant stakeholders.
d. Strong SLA management experience
Qualification and Experience :
a. Education: Full Time degree i.e., MCA or B Tech/B.E. or M. Tech or MS(IT) or M. Sc. (IT) or equivalent degree.
b. Total Experience: At least 10 years in large-scale IT application implementation and operational support out of which the resource should have experience of at least 5 years working with government departments
c. Should have more than 3 years of experience in client-based role and must have been experience of working on-site in any government department in India.
d. Should have experience in handling project team size of 10 and must have experience of project management tools. Must have shown proven expertise and experience in using such tools for overall project monitoring.
e. Must possess exceptional communication skills and proven team player.
f. Must have experience in Oracle DB, MySQL or PostgreSQLJob Location: Mumbai (WFO)
Behavioral Skills:
Keyskills: Client Coordination Team Coordination SLA Management Client Interaction
Founded as a Computer Maintenance and Services Company in 1976, CMS Computers Limited is a pioneer and leader for the last 50 years with a pan India footprint in the Indian ICT industry and CMMI Level 5 company. With more than 5000 employees spread across over 100 locations in India, . From inceptio...