Operations Manager RPO @ Cross Country Infotech

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Operations Manager RPO

Cross Country Infotech
7 - 9 years
Pune
2 months ago
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Job Description

We are seeking ahighly motivated manager to lead and optimize our talent acquisition efforts.The ideal candidate will be responsible for developing hiring strategies,managing the recruitment team, overseeing the end-to-end hiring process, andensuring the acquisition of top talent. This role requires strong leadership,stakeholder management, and data-driven decision-making to support businessgrowth

Recruitment Strategy Execution:

Develop and implement effective talent acquisitionstrategies to meet business needs.

Oversee the full-cycle recruitment process, fromsourcing to onboarding.

Drive innovative sourcing techniques to attracttop-tier candidates.

Ensure alignment of hiring processes withorganizational goals and employer branding.

Operations Management

Manage Day-to-Day Operations: Oversee and manage allaspects of the voice process, ensuring smooth operations and that the teammeets all KPIs and SLAs.

Manage, mentor, and develop a team of recruiters andtalent sourcers.

Set performance targets and ensure achievement ofhiring KPIs.

Provide training and guidance on best recruitmentpractices.

Collaborate with the account management team toforecast open requisition volumes and adjust staffing levels accordingly.Maintain sourcers schedules to optimize resource allocation.

Strategic Process Improvement

Optimize Processes: Continuously review and refineexisting workflows to improve operational efficiency and reduce costs whilemaintaining service quality.

Use performance data to identify trends and areas forimprovement. Propose solutions to enhance productivity, improving starts andimprove overall offers

Quality Assurance Compliance

Ensure Compliance: Make sure all operations complywith regulatory requirements, client guidelines, and internal qualitystandards.

Manage Quality Assurance Programs: Lead regularquality audits and calibrations to ensure consistent call handling andadherence to scripts.

Provide Coaching: Based on quality reviews, provideactionable feedback to agents, supporting their growth and improvingperformance.

Requirements

- Minimum 7 to 9 years of experience with 2 years management experience

- Bachelor/master degree in human resources, BusinessAdministration, or related field.

- Strong knowledge of recruitment best practices, sourcingstrategies, and employment laws.

- Excellent leadership, communication, and stakeholdermanagement skills.

- Proficiency in ATS, recruitment automation tools, andLinkedIn Talent Solutions.

- Data-driven mindset with the ability to analyze andimprove hiring processes.

Ability to work in a fast-paced, high-growth environment. Benefits

Transport facility provided during night shifts only

Night shift allowance

Health insurance for 5 immediate family members

incentives available for every hiring

Job Classification

Industry: Software Product
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations
Role: Operations Manager
Employement Type: Full time

Contact Details:

Company: Cross Country Infotech
Location(s): Pune

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Keyskills: Health insurance Manager Quality Assurance Staffing Talent acquisition Process improvement Resource allocation Account management Stakeholder management Service quality Operations

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Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

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Cross Country Infotech

Cross Country IndiaSituated in the heart of Pune, Cross Country Infotech Pvt. Ltd. is an Information Technology company that provides innovative IT solutions to the family of Cross Country Healthcare companies in the United States Our solutions help Cross Country Healthcare connect the r...

Operations Manager RPO @ Cross Country Infotech

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