Team Leader-Operations @ Sykes

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Team Leader-Operations

Sykes
1 - 6 years
Kolkata
3 days ago
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Job Description

About the Role

Candidates should be from International voice process background. US Campaign.
Only diversity candidates can apply for this role

Responsibilities

Experience in handling team.
Have managed clients.
Hands on excel and people management skills.

Qualifications

Education: HSC / Grad
Experience: Minimum 1 year of experience as a TL
Process: Experience in International Voice Process is mandatory
Background: BPO Experience

Required Skills

Good communication skills (C1 Level)
Excel knowledge
People management
Leadership skills
Quick Learner
Adaptability
Handled attrition & shrinkage
Schedule Adherence
Login Hours Breaks
Csat Dsat
AHT Quality Bottom Quartile Management

Shift Window: 5pm-6am (9hrs shift). Weekoffs: Any 2 days in a week. Location: Andheri Mumbai Chandivali Boomerang.

Equal Opportunity Statement

We are committed to diversity and inclusivity.

Notice Period

Minimum 30 days or immediate.

Job Classification

Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations
Role: Team Leader
Employement Type: Full time

Contact Details:

Company: Sykes
Location(s): Kolkata

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Keyskills: BPO Excel People management skills International voice process Team Leader Operations Windows Management US healthcare CSAT

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Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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Team Leader-Operations @ Sykes

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