Onboarding Account Manager @ Pando

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Onboarding Account Manager

Pando
5 - 8 years
Chennai
2 months ago
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Job Description

Ensure high client satisfaction and product adoption.

-Provide product training and product demonstrations during the engagement.

-Take ownership of product adoption and fast value realisation for clients.

-Enhance the experience of all client users.

-Create best practices for customer onboarding.

-Set up best practices to deliver a wow experience to clients.

-Manage adoption and churn metrics. Manage weekly and monthly cadence with client and internal stakeholders.

-Complete engagement within deadlines.

-Collaborate with internal stakeholders effectively.

-Ensure clarity of actions within different teams within Pando.

-Ensure smooth transition between different stages of engagement.

Requirements

-Minimum of 5 to 8 years of experience on supply chain/logistics product rollout.

-Be a subject matter expert in SCM SaaS Products

-Collaborate with Product team for enhancement and roadmap planning.

-Hands on experience onboarding clients in enterprise SAAS product

Job Classification

Industry: Software Product
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations
Role: Operations Manager
Employement Type: Full time

Contact Details:

Company: Pando
Location(s): Chennai

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Keyskills: Supply chain Product training Client satisfaction Freight management SAAS Transport management Customer service Subject Matter Expert SCM Logistics

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Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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Pando

Pando is a global leader in supply chain technology, building the world's quickest time-to-value Fulfillment Cloud platform. Pandos Fulfillment Cloud provides manufacturers, retailers, and 3PLs with a single pane of glass to streamline end-to-end purchase order fulfillment and customer order f...

Onboarding Account Manager @ Pando

Home > Operations