Vendor Manager
- Johnson & Johnson
- 5 - 10 years
- Mumbai
- 2 days ago
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Job Description
JD
This role is responsible for ensuring vendor capacity planning, operational
delivery, tracking contractual and financial compliance, and assisting in the execution of the
global vendor governance model. The Manager partners closely with the Associate Director
to ensure that vendor performance, quality, timelines, and service level agreements are met
consistently across strategic partnerships.
This position plays an integral role in supporting audits, inspections, and cross-functional
coordination between KMS, Procurement, Finance, Legal, and vendors.
Key Responsibilities
Vendor Capacity and Performance Management
- Support oversight of global pharmacovigilance vendors to ensure delivery of high-
quality, timely, and compliant services.
- Monitor and track vendor resourcing against demand; flag capacity risks and
collaborate on solutions.
- Maintain operational trackers, performance metrics, and dashboards aligned to
Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
- Coordinate with vendors on monthly/quarterly reporting and support regular
performance reviews.
Contracting, Procurement, and Financial Oversight
- Assist in contract implementation, renewals, amendments, and close-out processes
in partnership with Procurement and Legal teams.
- Monitor contract compliance with Master Services Agreements (MSAs), Statements
of Work (SOWs), and KPIs.
- Track purchase orders (POs), invoice submissions, accruals, and budget utilization,
ensuring accuracy in financial reporting and alignment with forecasts.
- Ensure vendor financial obligations are tracked and documented in accordance with
Kenvue policies.
Governance and Compliance
- Contribute to vendor governance processes by preparing materials, capturing
outcomes, and supporting follow-up actions.
- Collaborate on Corrective and Preventive Action (CAPA) planning and tracking arising
from vendor deviations or audit findings.
- Assist with preparation and documentation for regulatory inspections (e.g., FDA,
EMA, MHRA) and internal audits related to vendor activities.
- Coordinate with Quality Assurance, Compliance, and functional stakeholders to
ensure inspection readiness.
Cross-Functional and System Coordination
- Serve as a liaison with internal functions including Safety, Regulatory Operations,
R&D Ops, Compliance, Procurement, Finance, and IT.
- Maintain SharePoint repositories, dashboards, and vendor master data tools (e.g.,
Ariba, eMP, Power Apps).
- Support initiatives to enhance vendor management tools, contract tracking systems,
and process documentation.
- Assist with the development of global vendor operating models and best practices
for capacity and service delivery optimization.
Qualifications
Education:
- Bachelors degree/Masters in Life Sciences, Business Administration, Healthcare,
Finance, or a related field.
Experience:
- 5-10 years of experience in vendor management, contract operations, or
pharmacovigilance support within a regulated environment.
- Experience in supporting audits/inspections, contract execution, and financial
tracking in the healthcare or life sciences industry.
- Familiarity with vendor management systems (e.g., Ariba, eMP, SharePoint, Power
Apps/Automate).
Key Skills & Attributes
- Strong understanding of procurement, financial controls, and vendor governance
within a regulated environment.
- High attention to detail with the ability to manage complex contractual and financial
documentation.
- Effective communicator and collaborator with internal teams and external partners
across time zones.
- Analytical mindset to interpret vendor data, identify trends, and propose actionable
insights.
- Strong organizational skills with the ability to multitask and prioritize in a dynamic,
matrixed setting.
- Proficiency with Microsoft Excel, SharePoint, and digital collaboration tools.
- Demonstrated accountability, problem-solving,
Job Classification
Industry: Pharmaceutical & Life SciencesFunctional Area / Department: OtherRole Category: OtherRole: OtherEmployement Type: ContractContact Details:
Company: Johnson & JohnsonLocation(s): Mumbai
Keyskills: vendor management contract operations Pharmacovigilance
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