Manager - Machine Learning
- Observe.AI
- 8 - 10 years
- Bengaluru
- 3 months ago
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Job Description
- Set and communicate team priorities that support the broader organizations goals and timelines.
- Align strategy, processes, and decision-making across teams.
- Develop the mid-term technical vision and roadmap within the scope of your (often multiple) team(s).
- Evolve the roadmap to meet anticipated future requirements and infrastructure needs.
- Design, guide and vet systems designs within the scope of the broader area, and write product or system development code to solve ambiguous problems.
- Educate yourself and the team about the practices in building and operating an enterprise-grade software.
- Set clear expectations with individuals based on their level and role and aligned to the broader organizations goals.
- Meet regularly with individuals to discuss performance and development and provide feedback and coaching.
- Actively participate in building the technical brand for Observe.AI and raise the bar for hiring.
- Strong breadth in understanding of ML/NLP technologies from classical ML modeling to LLMs/Generative AI, and excellent in-depth understanding of a few of them.
- Extensive experience leading teams of ML/NLP Engineers & Research Scientists in developing SaaS product capabilities using the state-of-the-art ML/NLP technologies.
- Proven ability to take technology from ideation to development and large-scale production deployment.
- Ability to lead initiatives with a team independently with limited guidance.
- Strong stakeholder management skills, with experience working with Product Managers, Customer Success teams and external vendors
- Experience in handling customer issues and providing practical solutions in a timely manner.
- Ability to quickly build a lot of depth in a few business problems and associated technical solutions, and develop a technical strong team.
- Ability to handle ambiguity and chaos of a very fast-paced start-up environment.
- Experience in language expansion for conversational AI is a plus
- 3+ years of recent experience in leading teams, and people management
- 8+ years of overall experience in building technology.
- Outgoing personality who can work closely with other key stakeholders in the company.
- Nurture a young team of engineers and care about their learning and development.
- Lead the team by setting a great example.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Data Science & AnalyticsRole Category: Data Science & Machine LearningRole: Data Science & Machine Learning - OtherEmployement Type: Full timeContact Details:
Company: Observe.AILocation(s): Bengaluru
Keyskills: SAN User interface designing Machine learning Customer service operations Manager Technology System design Natural language processing System development Stakeholder management Analytics
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Observe.AI
Observe.AI is the leading Gen AI conversation intelligence platform trusted by enterprises to empower their contact centers with real-time agent guidance, coaching, post-interaction summaries, Auto QA, and advanced business analytics. Built on the industrys most accurate contact center LLM, the plat...
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