Staff Partner Operations Analyst
- BMC Software
- 4 - 5 years
- Pune
- 15 hours ago
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Job Description
The objectives for this role will be to ensure high quality service delivery, improve transaction velocity, and drive automation and optimization in day-to-day work along with increased coverage of our partner community.
Here is how, through this exciting role, YOU will contribute to BMC's and your own success:
Interacts with BMC Channel Sales, BMC sales and BMC VAR partners to help drive net new channel opportunities. Assists BMC Sales Team in the sales process with the below responsibilities:
Channel Partner Support:
Assist BMC Partner Managers with agreement reseller signup /renewals
Enter BMC reseller agreement request details into internal systems (SFDC, ACR) for approval
Obtain contract countersignatures from appropriate teams
Support partners on access to the various BMC sites, login issues, login access, etc. and training partners on BMC site layout and usage
Channel Sales Support
Review Partner Deal Registration leads in BMCs PRM (partner hub) system
Drive revenue and close opportunities by providing operational support in conjunction with indirect sales channel partners.
Partner Onboarding and Enablement
New Partner Onboarding Plan development and execution along with Channel Managers
Managing Certification / badging for partners
Follow-up on Partner Enablement plan execution
Reporting and System Updates
Follow-up on Partner reports submissions, like Forecast report, Partner Enablement tracker report, etc. and meeting deadlines, as per the geo requirements
Update SFDC, for any required updates
Relationship Management
Work with various internal and external teams involved in supporting partner transactions, including:
o VAR Partners
o BMC Partner Managers
o BMC Channel Operations
o Order management etc.
To ensure youre set up for success, you will bring the following skillset & experience:
4-5 years of experience in channel partner management, preferably in the IT products or SaaS industry.
A self-starter with a strong sense of ownership and accountability. The candidate should be ready to own the assigned region end-to-end, proactively support partner managers, and does what it takes to drive results. Should be agile, proactive, a team player, and someone who takes initiative to lead, support others, and create joint success stories. A doer with a strong drive to succeed and grow within the organization.
Excellent fluency in English language, both written and verbal communications.
Ability to independently and effectively multitask in a dynamic matrix environment and participate, contribute, and in some cases, lead multiple efforts with stakeholders across the globe
Use of automation in channel operations or AI tools in channel Operations will be a huge added advantage .
Job Classification
Industry: Software ProductFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer SuccessRole: Customer Success AssociateEmployement Type: Full timeContact Details:
Company: BMC SoftwareLocation(s): Pune+ View Contact
Keyskills: Operations Analysis channel partner management AI tools channel operations Channel Partner Support Channel Sales Support
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