Service Coordinator
- Cloudology Kitchenlabs
- 2 - 3 years
- Delhi, NCR
- 2 days ago
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Job Description
Job Title: Service & Office Coordinator
Company: Cloudology Kitchenlabs Pvt. Ltd.
Location: Dwarka Sector-15, New Delhi
Experience Required: 2 to 3 Years
Qualification: ITI Preferred (Refrigeration/HVAC background is a plus)
Employment Type: Full-time
Working Days: Monday to Saturday
Salary: 18,000 25,000 per month (based on experience and interview)
Industry: Commercial Kitchen Equipment / Foodservice Solutions
Department: Administration & Service Support
About the Company:
Cloudology Kitchenlabs Pvt. Ltd. is a fast-growing player in the commercial kitchen equipment space. We operate leading brands like Chef's Shop and Dream Rental, providing high-quality appliances and full-service support across India. We are committed to operational excellence, client satisfaction, and scalable service delivery.
Job Overview:
We are looking for a proactive and detail-oriented Service & Office Coordinator to oversee our administrative functions, service support, logistics, and vendor management. This role requires a multi-tasker with strong coordination skills, technical understanding, and an ability to manage field and office operations effectively.
Key Responsibility Areas (KRA):
1. Office Administration & Coordination
- Ensure smooth day-to-day functioning of the office (cleanliness, supplies, maintenance)
- Maintain accurate documentation (bills, invoices, service logs, contracts, etc.)
- Supervise office support staff: office boy, housekeeping, and security
- Manage petty cash and internal audit records
- Coordinate with other departments for admin and process support
2. Vendor Management & Procurement
- Source, evaluate, and manage vendors for supplies and services
- Handle quotations, price negotiations, purchase orders, and delivery tracking
- Maintain vendor databases and performance logs
- Ensure timely and cost-effective procurement and service delivery
3. Logistics & Warehouse Coordination
- Manage dispatches and movements of service items, spare parts, and installations
- Liaise with warehouse staff for inward/outward stock flow
- Assist in monthly stock audits and ensure proper documentation
- Help resolve logistics-related issues proactively
4. Service Coordination & Customer Support
- Handle inbound service calls and WhatsApp queries
- Schedule technician visits for installation and servicing
- Track service completion, maintain logs, and generate MIS reports
- Ensure timely updates and customer satisfaction
5. Technical Support & Installation Coordination
- Coordinate equipment installations (freezers, ovens, ice cream machines, etc.)
- Assist customers with basic troubleshooting over calls
- Communicate technical problems to the service team clearly
- Maintain records of warranties, service visits, and installation reports
6. Reporting & Documentation
- Prepare and update daily, weekly, and monthly reports
- Maintain Excel trackers and dashboards for internal use
- Ensure all documents are audit-ready and correctly archived
7. Miscellaneous & Ad Hoc Responsibilities
- Handle local purchases and urgent procurement needs
- Support internal team meetings and logistics coordination
- Manage travel and field visit arrangements for staff
- Take initiative to improve systems and processes
How to Apply:
Interested candidates may apply with an updated resume.
Mail- **@ch******p.co.in
Contact no. - +91-8596809***, +91-9599286***
Job Classification
Industry: Industrial Equipment / Machinery (Machine Tools)Functional Area / Department: Production, Manufacturing & EngineeringRole Category: Operations, Maintenance & SupportRole: Operations, Maintenance & Support - OtherEmployement Type: Full timeContact Details:
Company: Cloudology KitchenlabsLocation(s): Delhi, NCR
Keyskills: Escalation Management Service Coordination Query Management Administrative Support Customer Complaints Solving Queries Records Management Office Management After Sales Service Complaint Handling Service Operations Admin Activities Support Services
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