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Customer Onboarding Specialist @ Saleshandy

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 Customer Onboarding Specialist

Job Description

At Saleshandy, we help businesses scale outbound sales with automation, personalisation, and precision. We re a fast-growing, bootstrapped SaaS company trusted by 4,000+ customers globally. Onboarding is our first shot at delight and we don t take that lightly.

We re looking for an Onboarding Specialist who can turn new users into power users fast.

This isn t a hand-holding role. It s about educating, enabling, and empowering customers to get real value from Day 1.

If you ve owned onboarding journeys, improved time-to-value, or helped drive early adoption let s talk.

What You ll Own
1. First 30 Days - Run fast-paced, value-driven onboarding calls. Setup Activation First win.
2. Personalised Journeys - Tailor onboarding for SMBs, agencies, and founders with different goals.
3. Proactive Engagement - Monitor usage, follow up on drop-offs, unblock adoption.
4. Churn Prevention - Spot early red flags and loop in retention/CS teams before its too late.
5. Feedback Loop - Relay onboarding friction to product, content, and success for improvement.

You re a Great Fit If...
  • You ve worked in SaaS onboarding or customer-facing roles (1-2 years).
  • You understand cold outreach and outbound workflows (or can learn fast).
  • You re a clear communicator with high empathy and structured thinking.
  • You don t wait to be told you anticipate and act.
  • Bonus: Youve worked with tools like Loom, Intercom, Basecamp, MixPanel, Metabase or any CRM.
Why Join Saleshandy:
  • High Ownership - Direct impact on company revenue.
  • Career Growth - Leadership path as we scale to 10,000+ customers.
  • Global Exposure - Work with businesses across the US, Europe & APAC.
  • Supportive Culture - Fast-moving team with strong values and zero red tape.
  • Perks That Matter - Annual L&D budget, health coverage, paid retreats, flexible remote setup.

Next Steps:
  1. Apply with your CV + 2-3 lines on how you ve driven revenue in a CS role.
  2. Short intro call with our CS lead.
  3. Short take-home task to showcase your thinking.
  4. Final call to align goals, expectations, and culture fit.
  5. Offer & onboarding

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: Sales & Business Development
Role Category: Retail & B2C Sales
Role: Retail & B2C Sales - Other
Employement Type: Full time

Contact Details:

Company: Saleshandy
Location(s): Ahmedabad

+ View Contact

Keyskills:   css mixpanel sales jquery sql java postgresql product management advanced excel onboarding mysql html data visualization crm jira python data analysis business analysis power bi javascript excel tableau r google analytics metabase

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