Cluster Manager
- Zepto
- 5 - 10 years
- Pune
- 7 days ago
- Email to a friend
- Report this job
Job Description
Designation: Cluster Partner
Core Areas: Cluster Partner (Cluster Manager/Area Manager) is responsible for the overall business operations of the area according to Zepto Cafe operational standards and run profitable business as a SBU model. A majority of time is spent leading/guiding and coaching the team to meet customer expectations, achieving both bottom and topline objectives by the guiding principles of Zepto Cafe Vision and Mission.
Cluster Manager is accountable for overall annual business plan execution and achievement of the same by aligning the available resources in the best possible manner and takes regional/corporate support as and when required to achieve the job context.
Qualification & Experience: 3 Years Hotel Management Degree/Diploma, Graduate with 8-10 years of experience in Hotel and Retail /QSR Industry.
Our Story
Zepto is a fast-growing start-up that delivers groceries in 10 minutes flat through an optimized network of dark stores that we're building across the country! Were scaling up throughout Mumbai quickly and, in the next 6 months, well be launching in Bangalore, Delhi, Pune and Hyderabad. Were currently in deep stealth-mode, so you wont find any press about us :)
Were incredibly well-funded and our investors include Y Combinator, Nexus Venture Partners, and more! Weve also built out one of the best start-up teams in India, with Senior Executives from Uber, Flipkart, Dream11 and institutions like Stanford, INSEAD, IIM, IIT, OCLD and IHM.
Your Role
Leads Operational Excellence and the Customer Experience
Role models expected behavior and coaches team on hospitality standards
Ensures all the restaurant meets safety, sanitation and cleanliness standards as per Zepto Cafe expectations
Sets the standards to ensure team handles all Customer concerns in a timely and sustainable manner
Empowers the team to satisfy Customer needs and resolve concerns
Removes barriers to delivering Hospitality behaviors during shift
Builds Team Talent
Treats all team members fairly and with respect
Supports the training of new team members
Recognizes team members for team contributions
Holds team members accountable for their behavior and performance
Provides coaching to team members to improve performance
Provides communication to team about goals and performance
Drives Sales Growth
Takes accountability for understanding all in store marketing promotions of the circle and provides inputs for national marketing on circle digital/print and other medium of marketing elements
Executes new product rollouts
Responsible for system growth as well new store sales
Flexibility and Adaptability
Acts quickly to solve problems in area of responsibility
Provides feedback and suggestions to improve performance
Is flexible with work schedule as business needs
Understands and complies with all procedures and policies
Provide action plans to address issues and opportunities and effective execution of the same
Seeks to understand goals and results and how they personally contribute to them
Plans and Communicates
Discusses issues with other support functions of the circle and prepares the action plan
Discusses the business plan and brings out the alignment
Involves entire team by communicating goals, results, and action plans
Expands the footprint
Identify the new locations for the business expansion in line with the business strategy
Responsible for new restaurant operating days and prepare the propose the capex calculation
Understand and observe the completion closely and update stakeholders and plan to tackle the competition
Responsible and drive Bottom Line
Have a complete eye on each cost line and monitor each line restaurant wise to maintain the annual business plan lines
Constant monitoring and reviewing the same with all direct reports and prepare the GAP analysis and guide them to maintain the lines
Ensure that all restaurants in the circle maintain these lines and facilitate them to earn bottom line incentive
What Were Looking For
People with endless curiosity and hunger to learn
Owners who will think of Zepto Caf as their own venture
Operators obsessed with customer experience
Why Join Us?
The opportunity to join Indias next Unicorn is rare. So, were giving our team an amazing learning experience and the opportunity to create lasting wealth as our company grows.
Role & responsibilities
Preferred candidate profile
Job Classification
Industry: Internet (E-Commerce)Functional Area / Department: Food, Beverage & HospitalityRole Category: Food, Beverage & Hospitality - OtherRole: Food, Beverage & Hospitality - OtherEmployement Type: Full timeContact Details:
Company: ZeptoLocation(s): Pune
Keyskills: Team Management Hospitality Management P&L Ownership Operations Excellence Business Expansion Customer Experience Sales Growth Coaching & Training QSR Operations Multi-unit Management
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in