Manager- Motherhub Operations
- Zepto
- 3 - 8 years
- Mumbai
- 9 days ago
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Job Description
Job Purpose:
The Manager Motherhub Operations is responsible for overseeing the operations of a
central hub, including Dry processing, storage, and distribution. This role ensures the smooth,
efficient, and safe handling of Dry products, from receipt at the hub to delivery to customers.
The position involves managing staff, optimizing operational processes, and maintaining high
standards of hygiene, quality, and safety in line with industry regulations.
Key Responsibilities:
1. Dry Handling and Processing:
Oversee the receipt, storage, and processing of dry products from suppliers,
ensuring all operations are conducted in compliance with food safety regulations.
Ensure that Dry is processed, packaged, and stored appropriately to maintain
quality, freshness, and safety.
Monitor and maintain equipment involved in Dry processing and storage.
2. Quality Control and Compliance:
Implement and enforce quality control protocols to ensure all Dry products
meet internal standards and regulatory requirements (e.g., FDA, HACCP).
Conduct regular quality audits, including testing for Dry quality, shelf-life, and
safety.
Ensure the facility meets health and safety standards and is compliant with local
and international dairy industry standards.
3. Warehouse & Inventory Management:
Oversee the storage and inventory management of products, ensuring
proper temperature control and rotation (FIFO).
Track product movement, manage stock levels, and avoid overstocking or
shortages.
Coordinate with procurement and logistics teams to ensure timely and accurate
replenishment of inventory.
4. Team Management:
Lead and manage the operations team, including production staff, warehouse
employees, and quality assurance personnel.
Provide training and support to staff on best practices for handling, hygiene, and
operational safety.
Foster a culture of teamwork, accountability, and continuous improvement.
5. Supply Chain and Distribution:
Collaborate with logistics teams to ensure the timely distribution of products to
customers, ensuring delivery schedules are met.
Optimize routes and schedules to reduce delays and transportation costs.
Coordinate with external vendors and suppliers to ensure a steady supply of raw
products inputs.
6. Health, Safety, and Hygiene:
Ensure all workers comply with food safety, health, and hygiene standards,
especially regarding products handling and storage.
Ensure regular cleaning and sanitation of the production area and equipment in
accordance with regulatory standards.
Implement and enforce emergency protocols to manage issues such as
contamination, refrigeration failures, or transportation delays.
7. Cost Control and Budget Management:
Manage the operations budget, ensuring efficient use of resources and reducing
waste.
Track operational expenses and look for cost-saving opportunities without
compromising product quality.
Generate reports on key operational metrics such as production volumes, waste
reduction, and profitability.
8. Customer Relations and Product Availability:
Ensure that customer orders are fulfilled accurately and on time, addressing any
concerns related to product quality or delivery.
Maintain relationships with key customers, ensuring their needs are met in terms
of product quality, quantity, and delivery timelines.
Qualifications & Experience:
- Education:
Bachelors degree in Food Science, Supply Chain Management, Business
Administration, or a related field.
Certifications in food safety or dairy processing (e.g., HACCP, ISO 22000) are
preferred.
- Experience:
Minimum of 3 years in motherhub operations, logistics, or supply chain
management, with at least 2.5 years in leadership role within a Dry or
dairy processing facility.
Experience in managing inventory, quality control processes, and team
supervision in a food production or dairy environment
- Skills:
Strong leadership and team management skills, with the ability to motivate and
lead diverse teams.
Excellent organizational, problem-solving, and communication skills.
Ability to manage budgets, track operational performance, and ensure
cost-effective operations.
In-depth knowledge of food safety regulations and quality control practices
specific to dairy products.
Work Environment:
- The role involves working in a FMCG products processing facility.
- The work schedule may require flexibility, including the possibility of weekend or
off-hours work depending on operational needs.
Key Performance Indicators (KPIs):
- Product quality compliance rate.
- Inventory accuracy and stock rotation (FIFO/FEFO).
- On-time delivery and fulfillment of customer orders.
- Reduction in operational waste, spoilage, and transportation costs.
- Employee performance, training completion, and safety compliance.
Job Classification
Industry: Internet (E-Commerce)Functional Area / Department: Customer Success, Service & OperationsRole Category: OperationsRole: Operations ManagerEmployement Type: Full timeContact Details:
Company: ZeptoLocation(s): Mumbai
Keyskills: Inventory Management Safety Management Hub Operations Warehouse Management Warehouse Operations Quick Commerce Data Analysis Supply Chain Operations
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