Client Success Executive
- Simplify Healthcare
- 10 - 15 years
- Pune
- 3 months ago
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Job Description
This is a senior individual contributor role. Responsible for a portfolio of accounts: Assigned account engagement, client expectations, value reinforcement, cross-sell, required to be strategic about engagement strategies that lead to relationship building with Client.
Provide Support & assist senior Client Partners, SOW Support and contract negotiations, financial management of accounts, portfolio costs, and profitability.
- Accurately and independently manage and forecast revenue growth to achieve company revenue and margin targets.
- Effectively manage escalations, communicate changes, and troubleshoot problems, assuring that the client and company commitments are kept.
- Stay current with industry trends and best practices to proactively sell fit-for-purpose solutions and innovation.
- Effectively manage client communication and timely resolution of client escalations.
- Lead client engagement meetings. Ensure internal alignment on content, messaging, and strategy for the meetings in advance.
- Collaborate with implementation delivery teams on scope, contract, and risk management.
- Partner with implementation delivery teams on implementation status reporting.
- Overall 10+ years in a client-facing role.
- Unparalleled client relationship skills and business acumen you must be able to earn Trusted Advisor status with all clients.
- Strong communication skills as well as a mind toward sales/growth.
- At least 5 years recent experience in growing and managing complex client relationships in an information technology environment.
Job Classification
Industry: BankingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer SuccessRole: Customer Success - OtherEmployement Type: Full timeContact Details:
Company: Simplify HealthcareLocation(s): Pune
Keyskills: client success project management operations management client engagement information technology team management client servicing problem solving client relationship management people management skills client relationship communication skills crm
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Simplify Healthcare
Simplify Healthcare is a high-growth innovative Healthcare product company with its flagship product eBenefitSync being the market leader. It is focused purely on healthcare payers and has been ranked among INC 5000's and Deloitte's fastest growing companies. With over 175 employees between US and I...
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