Deputy Manager WFM Capacity Planning @ Golden Opportunities

Job Description

Job Title: Deputy Manager WFM Capacity Planning Job Description: We are looking for an experienced Deputy Manager to lead workforce planning and capacity analytics for a large-scale global contact centre. This role is ideal for someone with a strong background in forecasting, statistical modelling, and labour planning to support operational efficiency and strategic workforce decisions. Key Responsibilities: Build and manage advanced forecasting models using techniques like linear and multi-variant regression, moving averages, etc. Lead labour, seat, and resource planning initiatives, identifying productivity gaps and operational variances. Work with large datasets to extract meaningful insights, trends, and interdependencies. Partner with cross-functional teams such as Operations, HR, and Finance to align headcount and resource planning. Deliver strategic presentations and data-driven reports to senior leadership. Ensure planning tools and processes are continuously improved and up to date. Requirements: Bachelors degree or higher in Business, Mathematics, Statistics, or a related field. 69 years of hands-on experience in workforce analytics, capacity planning, and forecasting. Strong proficiency in Excel; experience with tools like NICE, Aspect, Anaplan, or similar is preferred. Deep understanding of productivity modelling, task timing, and workload variance. Strong analytical, problem-solving, and communication skills. Prior experience in BPO, Contact Centre, or Shared Services environments is highly preferred. Interested professionals can apply directly or share their resume at: hidden_email,

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Rs 0 - 50K PM Rs 50K - 1 LPA Rs 1.0 - 1.5 LPA Rs 1.5 - 2.0 LPA Rs 2.0 - 2.5 LPA Rs 2.5 - 3.0 LPA Rs 3.0 - 3.5 LPA Rs 3.5 - 4.0 LPA Rs 4.0 - 4.5 LPA Rs 4.5 - 5.0 LPA Rs 5 - 6 LPA Rs 6 - 7 LPA Rs 7 - 8 LPA Rs 8 - 9 LPA Rs 9 - 10 LPA Rs 10 - 12 LPA Rs 12 - 14 LPA Rs 14 - 16 LPA Rs 16 - 18 LPA Rs 18 - 20 LPA Rs 20 - 22 LPA Rs 22 - 24 LPA Rs 24 - 26 LPA Rs 26 - 28 LPA Rs 28 - 30 LPA Rs 30 - 32 LPA Rs 32 - 34 LPA Rs 34 - 36 LPA Rs 36 - 38 LPA Rs 38 - 40 LPA Rs 40 - 42 LPA Rs 42 - 44 LPA Rs 44 - 46 LPA Rs 46 - 48 LPA Rs 48 - 50 LPA Rs 50 - 75 LPA Rs 75 Lakh - 1C PA Rs 1 Crore+ PA

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Keyskills:   forecasting labour planning data analysis Excel communication skills statistical modelling problemsolving