Sr Executive | Client Servicing | Jeevansathi.com
- Info Edge
- 2 - 5 years
- Noida, Gurugram
- 8 days ago
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Job Description
Job Objective: The exclusive servicing team is a premium assisted matchmaking service which helps the premium customers find the right match (marriage) for themselves or their loved ones. The objective of this role is to assist them on an end-to-end basis via calls and e-mails. The role will require a person to build a strong relationship with the client and understanding with his/her client and provide best servicing experience.
Job Description:
Onboarding of Premium members and help them in setting up their profile
Understanding the client's requirements for a Jeevansathi and search for shortlisted profiles on the basis of different Indian matrimonial norms (gender, religion/caste, mother tongue, occupation, education level, income, groups, marital status , etc)
Reach out to prospects on behalf of the client and help in exchanging information among them and set up their meetings
Be in regular touch with the client and keep him/her updated on the work being done on their profile by weekly/monthly report
Handling escalation of the clients
Achieving process SLAs and MIS report generation
Ensuring adherence to the defined process and accuracy levels on transactions
Build long term relationship with the client by provide best serving experience
Required Skills:
Excellent verbal and written communication skills
Aptitude for fostering positive relationship building
Client handling skills
Customer Focus
Attention to detail
Knowledge of Indian matrimonial norms
Flexibility with rotational offs and rotational shifts
Desired Skills:
Experience in handling premium customers/large accounts within voice/inbound processes
Good with MS office to capture and understand customer feedback real time
Multi-Tasking (E-mails & Tools) and coordinating with different team
Job Classification
Industry: InternetFunctional Area / Department: Marketing & CommunicationRole Category: Advertising & CreativeRole: Client ServicingEmployement Type: Full timeContact Details:
Company: Info EdgeLocation(s): Noida, Gurugram
Keyskills: client handling international bpo relationship building inbound customer service verbal communication client servicing business development sales marketing voice process relationship management written communication communication skills ms office servicing
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