IT Operations Manager @ OP

The IT Operations Manager is a strategic role responsible not only for managing day to day IT Operation, but also defining IT Strategy for the organisation.

You will be responsible for overseeing IT Operations in 4 different offices, across 3 countries and will lead and manage a team of IT Operation professionals across multiple offices. You will work closely with DevOps and Security functions to ensure secure and compliant IT infrastructure ranging from endpoints, to network and to directory services.

This leader will operate with a high degree of autonomy, driving innovation, operational efficiency, and compliance across global technology systems. They are expected to develop and execute strategies to maintain a secure, resilient, and scalable IT environment, while fostering a culture of accountability and continuous improvement within the teams they manage.

Your team: This is a fantastic opportunity to join an energetic flat agile team and work on cutting edge technologies. You are encouraged to have the freedom to contribute your own ideas, take ownership and make your mark.

You will be joining a truly passionate and multicultural team willing to make a difference and positively disrupt the way learning is done within organizations. We believe we can create abundant opportunities for workforce learning and up-skilling within the organization ecosystems. We have the spark, the ambition, the drive and the passion of making an impact across all engineering divisions.

Responsibilities:

Owns

• Endpoints used by employees
• Office Network & Performance
• Internal IT assets eg. UEM, ServiceDesk, etc
• Security & Compliance Alignment
• Service provisioning & user management
• Directory Service & Systems

Building and Managing the Team

• Conduct interviews and participate in the hiring process for new team members.
• Onboard and train new team members.
• Provide regular feedback and performance reviews to team members.
• Identify training and development needs for the team.
• Foster a positive and collaborative team environment.
• Address team conflicts and performance issues.

Operations

• Undertake day to day resolution of IT issues raised across ITSM platform
• Manage team availability to ensure maximum coverage across all BlueOptima Offices
• Manage vendor relationships and contracts related to IT operations.

Strategic Leadership & Planning

• Proactively identify organizational IT needs and technology gaps, and develop strategic plans to address them.
• Champion a positive and productive IT experience for all employees.

Infrastructure & Operational Oversight

• Maintain and support core internal infrastructure, including laptops, desktops, servers, firewalls, routers, switches, printers, VPNs, LANs, Microsoft Active Directory (AD), and other network components.
• Ensure high availability and resilience of IT systems and infrastructure, with proactive monitoring, auditing, and backup strategies in place.
• Manage and optimize infrastructure costs.

Security & Compliance

• Lead the implementation and management of information security processes, policies, and controls in line with legal and regulatory obligations.
• Conduct regular system and compliance audits, ensuring consistent adherence to security standards and best practices.
• Collaborate with the Legal department and General Counsel to address risk, privacy, and compliance-related initiatives
• Lead incident response efforts for security breaches and operational disruptions.

Cross-Functional Collaboration

• Work collaboratively with internal departments, external vendors, and legal stakeholders to support technology initiatives and maintain a secure, compliant environment.
• Translate technical challenges and opportunities into actionable plans for non-technical stakeholders.

Disaster Recovery and Business Continuity

• Develop, implement, and maintain disaster recovery and business continuity plans for IT systemsQualifications

• Minimum of 7 years of experience in the IT Service Management (ITSM) domain, encompassing both operational IT support and information security practices.
• At least 3 years of direct management experience.