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Help Desk Engineer @ Team Computers

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 Help Desk Engineer

Job Description

Role & responsibilities


  • Providing first level contact and convey resolutions to customer issues
  • Properly escalating unresolved queries to the next level of support.
  • Knowledge of SLA, Active Directory, BSOD, DNS, DHCP, Outlook, Windows Troubleshooting and Configuration.
  • Logs incidents and service requests and maintains relevant records
  • Tracking, routing and redirecting problems to correct resources
  • Proven working experience in providing Help Desk support
  • Proficiency in English
  • Working knowledge of help desk software, databases and remote control
  • Strong client-facing and communication skills

Preferred candidate profile

Male candidates only.


Please share your CV on va****************e@te**********s.com


Job Classification

Industry: Hardware & Networking
Functional Area / Department: IT & Information Security
Role Category: IT Support
Role: Desktop Engineer
Employement Type: Full time

Contact Details:

Company: Team Computers
Location(s): Mumbai

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Keyskills:   Helpdesk Remote Support Ticketing Tools Service Desk

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₹ 1-2.5 Lacs P.A

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Team Computers

Team Computers Pvt. Ltd. Team Computers Pvt. Ltd. Incorporated in 1987, Team has completed 31 successful years of building trust and has emerged as a leading IT solutions provider, supporting more than 1800 customers across the country. At Team, we look at ourselves as a bridge between the wo...