Eligibility Representative (Contracts Representative) @ Cigna

Summary

Create client documents (policies, certificates, and/or riders) for assigned book of business using tools or templates. Review materials, process new, renewal and maintenance requests to client specific documents and distribute with accuracy and timeliness.

Responsibilities

• Reviews and analyzes implementation materials to create various documents for new and existing business
• Reviews and analyzes benefits to ensure materials are following legislation and benefit plan design requirements
• Create policies, certificates, riders using systems and templates
• Comparing documents from prior to current years to be able to highlight differences
• Researches, coordinates and responds to questions from internal partners
• Distributes policy documents to Account Manager and other internal partners as needed

Competencies

• Action Oriented
• Customer Focus
• Drive for Results
• Learning on the Fly
• Organizing
• Priority Setting
• Problem Solving
• Time Management

Knowledge/Skills Required

Ability to use Microsoft tools; Knowledge/experience with PDF and Word needed (comparing materials)

Strong analytical and problem-solving skills

Detail oriented

Strong writing ability, communication and interpersonal skills.

Good organizational skills with ability to prioritize

Ability to work in a matrix environment

Basic understanding of matrix partner functions and how they interact

High school degree or equivalent required, some college preferred

Prior contracts experience preferred