Helpdesk Senior Associate - Full Time @ NTT DATA Business

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Helpdesk Senior Associate - Full Time

NTT DATA Business
2 - 5 years
Bengaluru
1 day ago
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Job Description

Req ID: 312227

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Helpdesk Senior Associate - Full Time to join our team in Bengalore, Karn taka (IN-KA), India (IN).

General Duties and Responsibilities:
In these roles, you will be responsible for:
Provide exceptional IT Service Desk support, guidance, and training to end-users for various IT devices, applications, or processes.
Record, Update, and Escalate Support issues to the next level promptly.
Support all IT onboarding activities for end-users
Work with our internal IT Teams on system testing, integration, and maintenance.
Engage in discovering new IT business tools to support our business users and our internal IT Team.
Seek, Suggest, Evaluate, and implement process and technology improvements.
Willing to learn grow in other IT Business areas
Requirements for this role include: Excellent English written and verbal communication skills.
Exceptional customer service skills.
Great Team player
24/7 rotational shifts and week offs and Work from Office mandatory
Excellent communication skills, comfortable working with various stakeholders
Strong troubleshooting skills, bug-finding, and resolution
Ability to work independently within a diverse global team
IT software and hardware troubleshooting knowledge and skills (Win 10, macOS, iOS, Android, Google Suite and Microsoft Environment)

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: Customer Success, Service & Operations
Role Category: Non Voice
Role: Bilingual / Multilingual Support - Non Voice
Employement Type: Full time

Contact Details:

Company: NTT DATA Business
Location(s): Bengaluru

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Keyskills: System testing Helpdesk Technology consulting Artificial Intelligence IT service desk Customer service microsoft Mac Os Hardware troubleshooting Android

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Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

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NTT DATA Business

NTT DATA Business Solutions designs, implements, manages and continuously enhances SAP solutions to make them work for companies and their people. Aiming to help companies to transform, grow and become more successful, NTT DATA Business Solutions connects with a more...

Helpdesk Senior Associate - Full Time @ NTT DATA Business

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