Helpdesk Associate - ITIL
- NTT DATA Business
- 1 - 6 years
- Noida, Gurugram
- 1 day ago
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Job Description
- Helpdesk Sr. Associate at Grade-5 position in Service Desk
- Must be a Graduate. B.Tech/B.E or any other technical degree preferred
- Good communication skills with minimum 1 year of international calling experience
- Good comprehension & writing skills.
- Must possess excellent customer handling skills
- Should be comfortable to work in rotational shift with 24x7 support window
- Provide L2 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat.
- Activities include recognition, research, isolation, resolution & follow up steps.
- Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure.
- Strong troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office & COTS applications etc.
- Sound knowledge of ITIL best practices around Incident & Request Management procedures.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: IT & Information SecurityRole Category: IT SupportRole: IT Support - OtherEmployement Type: Full timeContact Details:
Company: NTT DATA BusinessLocation(s): Noida, Gurugram
Keyskills: PC hardware Helpdesk Technology consulting Artificial Intelligence Customer handling Infrastructure Management Troubleshooting MS Office ITIL
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