Helpdesk Senior Associate - ITIL @ NTT DATA Business

Home > IT Support

Helpdesk Senior Associate - ITIL

NTT DATA Business
3 - 6 years
Bengaluru
2 days ago
Email to a friend
Report this job

Job Description

Req ID: 308592

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Helpdesk Senior Associate - ITIL to join our team in Bangalore, Karn taka (IN-KA), India (IN).

At NTT DATA, we know that anything is possible with the right people on board . Our employees quality, integrity, and commitment are critical factors in our company s growth, market presence, and ability to help our clients stay ahead of the competition. By hiring the best people and helping them grow professionally and personally, we ensure a bright future for NTT DATA and those who work here.

NTT DATA, Inc. currently seeks a Help Desk Associate to join our team in Bangalore .

General Duties and Responsibilities:

In these roles, you will be responsible for:

Provide exceptional IT Service Desk support, guidance, and training to end-users for various IT devices, applications, or processes.
Record, Update, and Escalate Support issues to the next level promptly.
Support all IT onboarding activities for end-users
Work with our internal IT Teams on system testing, integration, and maintenance.
Engage in discovering new IT business tools to support our business users and our internal IT Team.
Seek, Suggest, Evaluate, and implement process and technology improvements.
Willing to learn grow in other IT Business areas

Requirements for this role include:

Excellent English written and verbal communication skills.
Exceptional customer service skills.
Great Team player
Excellent communication skills, comfortable working with various stakeholders
Strong troubleshooting skills, bug-finding, and resolution
Ability to work independently within a diverse global team
IT software and hardware troubleshooting knowledge and skills (Win 10, macOS, iOS, Android, Google Suite and Microsoft Environment)

Preferences: - Optional (nice-to-haves)

For e Yourself. Be Open. Stay Hungry and Humble. Collaborate. Challenge. Decide and Do
ITIL foundation certified - Flexible - Willing to work in a Rotational 24*7
Required schedule availability for this position is Monday-Friday (07:00 AM to 05:00 PM EST).
The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on a weekend basis business requirements.

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: IT & Information Security
Role Category: IT Support
Role: IT Support - Other
Employement Type: Full time

Contact Details:

Company: NTT DATA Business
Location(s): Bengaluru

+ View Contact

Login

Candidates can login here to view contacts and apply.

Sign In Sign Up

Email:

Password:

Password too short

To create your profile, apply for a job or make a registration

Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach Resume Max 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

Candidates are expected to provide most recent and accurate profile information, inappropriate content is strictly prohibited!

Keyskills: System testing Helpdesk Technology consulting IT service desk Artificial Intelligence Customer service microsoft ITIL Hardware troubleshooting Android

Fraud Alert to job seekers!

₹ Not Disclosed

Job application

We will notify the employer with your details. You can also attach a resume or a cover letter.

Sign In Sign Up

Email:

Password:

Password too short

To create your profile, apply for a job or make a registration

Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

Similar positions

Helpdesk Senior Associate

NTT DATA Business

1 - 6 years

Noida, Gurugram

1 day ago

₹ Not Disclosed

Service Desk Analyst - L2

Wipro

1 - 3 years

Hyderabad

1 day ago

₹ Not Disclosed

Helpdesk Associate - ITIL

NTT DATA Business

1 - 6 years

Bengaluru

1 day ago

₹ Not Disclosed

Field Tech Senior Specialist - 360 IT support

NTT DATA Business

4 - 7 years

Hyderabad

2 days ago

₹ Not Disclosed

NTT DATA Business

NTT DATA Business Solutions designs, implements, manages and continuously enhances SAP solutions to make them work for companies and their people. Aiming to help companies to transform, grow and become more successful, NTT DATA Business Solutions connects with a more...

Helpdesk Senior Associate - ITIL @ NTT DATA Business

Home > IT Support