Desktop Support Engineer || Immediate Joiners|| @ Progressive Infotech

Job Description

Location:

1) Hyderabad Uppal 2) Warangal 3) Hyderabad Hafeezpet 4) Chennai

Bangalore PTPTower 5A, 1st Floor, Pritech Park SEZ, Bellandure Village, Outer Ring Road, Varthur, Bangalore - 560 037, Karnataka,

Bangalore EnqueroSurya Park, 99, Surya Park, Electronic City , Phase 1, Bangalore - 560100, Karnataka,

Job Description:

Job Title: Smart Hands Engineer

Key Responsibilities:

• Handle incident and service requests, including ticket creation, updates, and closure.
• Provide walk-in support, system imaging, hardware troubleshooting, and device redeployment.
• Support new joiner onboarding, Wi-Fi, video conferencing setups, and executive-level support.
• Manage IT asset donations, disposals, secure data wipe (kill-disk), and IMAC activities (Install-Move-Add-Change).
• Participate in IT transitions, internal audits, project work, and VC setups.

Required Skills & Qualifications:

• Diploma in Electronics & Communication/Computer Engineering or a Bachelor's degree.
• L2: 2 to 4 years of hands-on experience in IT support roles.
• Sound understanding of networking concepts, IT hardware, and AV/VC infrastructure.
• ITIL knowledge or certification is preferred.

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Rs 0 - 50K PM Rs 50K - 1 LPA Rs 1.0 - 1.5 LPA Rs 1.5 - 2.0 LPA Rs 2.0 - 2.5 LPA Rs 2.5 - 3.0 LPA Rs 3.0 - 3.5 LPA Rs 3.5 - 4.0 LPA Rs 4.0 - 4.5 LPA Rs 4.5 - 5.0 LPA Rs 5 - 6 LPA Rs 6 - 7 LPA Rs 7 - 8 LPA Rs 8 - 9 LPA Rs 9 - 10 LPA Rs 10 - 12 LPA Rs 12 - 14 LPA Rs 14 - 16 LPA Rs 16 - 18 LPA Rs 18 - 20 LPA Rs 20 - 22 LPA Rs 22 - 24 LPA Rs 24 - 26 LPA Rs 26 - 28 LPA Rs 28 - 30 LPA Rs 30 - 32 LPA Rs 32 - 34 LPA Rs 34 - 36 LPA Rs 36 - 38 LPA Rs 38 - 40 LPA Rs 40 - 42 LPA Rs 42 - 44 LPA Rs 44 - 46 LPA Rs 46 - 48 LPA Rs 48 - 50 LPA Rs 50 - 75 LPA Rs 75 Lakh - 1C PA Rs 1 Crore+ PA

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Keyskills:   desktop support engine Outlook Configuration OS Installation technical support engineer Ticketing Tools ITSM Troubleshooting It support engineer