Customer Support Associate
- Aithent
- 1 - 4 years
- Noida, Gurugram
- 1 month ago
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Job Description
Role: Customer Support Associate- Graduate (B.Tech, BCA, BSc IT)
- Flexible in night shift and working from office.
- Branching Strategies: Implement and manage branching strategies that align with project requirements and facilitate parallel development efforts.
- Strong organizational and multitasking abilities.
- Excellent written communication skills.
- Attention to detail and accuracy in email correspondence.
- Customer Satisfaction Score
- Ticket Closure
- Resolution Rate
- First Contact Resolution (FCR)
- Quality
- Knowledge of email management.
- Understanding of customer service principles.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Non VoiceRole: Customer Retention - Non VoiceEmployement Type: Full timeContact Details:
Company: AithentLocation(s): Noida, Gurugram
Keyskills: customer relationship multitasking customer service customer care presentation skills problem solving customer support excel technical support voice process customer satisfaction written communication customer handling communication skills
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