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Product Support Representative II @ UKG

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UKG  Product Support Representative II

Job Description


Company OverviewWith 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we're only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieveRead on. Here, we know that you're more than your work. That's why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose " a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you're passionate about our purpose " people "then we can't wait to support whatever gives you purpose. We're united by purpose, inspired by you. As a Customer Service Coordinator, you will play a vital role between our Global Support team and our customers. This position involves high-volume and high-pace case/ticket creation and routing, maintaining customer data integrity while having an empathetic customer service approach.Growth and Development Opportunities:At UKG, we prioritize your professional growth and development. Our onboarding journey includes a paid training and mentoring program, equipping you with the necessary tools and skills for success. We are committed to your continuous development, offering timely training for skill enhancement and supporting your career advancement goals.Job Responsibilities:
  • Serve as the first point of contact for our customers answering inbound calls with enthusiasm and confidence.
  • Maintain a high-level understanding of the extensive UKG product suite
  • Create and dispatch cases/tickets to the appropriate queue
  • Confirm and/or update customer contact information accurately
  • Monitor the customer self-ticket creation queue and provide timely assistance
  • Collaborate across teams to on-call technicians for urgent customer issues
  • Adhere to standard operating procedures and policies
  • Participate in assigned project work as necessaryRequired Qualifications:
  • Proficient in English, with strong verbal and written communication skills.
  • Ability to multitask and achieve goals in a fast-paced, metrics-driven environment.
  • 1-3 years of customer service experience.
  • Highly motivated and team-oriented
  • Prior inbound phone support
  • Bachelor's degree requiredBCom, BA, BSc
    Where we're goingUKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it's our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow! in the Application and Interview Pr**************s@***.com

    • Job Classification

    Industry: Software Product
    Functional Area / Department: Customer Success, Service & Operations
    Role Category: Non Voice
    Role: Customer Retention - Non Voice
    Employement Type: Full time

    Contact Details:

    Company: UKG
    Location(s): Pune

    + View Contact

    Keyskills:   product support inbound customer service customer care customer support customer relationship management skills presentation skills sql production support technical support voice process application support structured products customer handling

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