Cluster Head - Last Mile
- Meesho
- 3 - 5 years
- Varanasi
- 9 days ago
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Job Description
About the Role
As Cluster Head LM, youll own the onboarding and training of partners and managing operations for the entire cluster. Youll also drive key operational metrics by regularly visiting their facilities in different cities in your area. Youll take complete ownership of processes allotted to you and work with various stakeholders to achieve team goals. Youll continuously work towards identifying gaps and providing recommendations for improving our processes.
What you will do
- Own the onboarding and training of new partners for Last Mile operations.
- Identify and onboard new partners onto the network on an ongoing basis
- Track and own the performance of different partners in your cluster
- Visit facilities to conduct audits and solve operational gaps
- Ensure compliance with operational processes
- Own and drive key operational metrics end to end and achieve performance targets
What you will need
- Graduate or Post Graduate degree in any discipline
- 3-5 years of work experience in the e-commerce logistics domain, preferably in Last Mile operations
- Experience in partner onboarding and training in the Last Mile and sorting operations
- Experience of having worked in Jaipur or other areas of Rajasthan in similar capacity would be a plus and so will the Experience in control tower and field operations
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: OperationsRole: Operations ManagerEmployement Type: Full timeContact Details:
Company: MeeshoLocation(s): Varanasi+ View Contact
Keyskills: LM operations e-commerce logistics domain partner onboarding compliance management field operations
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