Job Description
IGT-BPM
Greetings from IGT Solutions!!!
We are hiring for Blended Process ,Voice & Non voice.
Contact Person: HR Kavya (6383602***) (10AM-3PM)
Email ID*************h@ig*********s.com
Carry a hard copy of your resume. Mention " HR KAVYA" on resume.
Job Responsibility:
- Understands the various computer screens and how to utilize them effectively
Interfaces with customers, clients and vendors, and escalates areas of concern to the appropriated supervisory staff
Attends assigned training sessions for further improvement in client and customer satisfaction, client information and job performance
Adheres to all company and specific Contact Center policies and procedures
Completes any work as assigned by Management
Knowledge, Skills and Other Abilities:
- Strong process orientation
High energy, High Integrity & Work Ethics
Strong interpersonal skills & ability to communicate effectively
Strong problem solving skills.
Educational & Essential Experience:
- Bachelor's Degree or Undergraduate dropouts
6 Months BPO or travel experience
Excellent Written and spoken communication, business technical writing
Computer Skills ability/experience using computer applications
Willing to work in a contact center environment with 24/7 rotational shifts (including night shifts) Open to work in a blended environment(Voice &Chat/Email)
Interview Rounds:
HR Round
Versant Test Round
Operations RoundInterview Slot : 9-30 am to 4-30 pm (Monday-Friday)
Location : 4th Floor,IGT solutions, MSR North Tower, MS Ramaiah North City, Manayata Tech Park, Nagawara, Bengaluru, Karnataka 560045
Name-Kavya
Contact Number or Whats app-6383602***( Drop your resume for your interview slot)
Reference-Kavya(Meet me at office)
Job Classification
Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success, Service & Operations - Other
Role: Customer Service
Employement Type: Full time
Contact Details:
Company: IGT Solutions
Location(s): Bengaluru
Keyskills:
Airlines
BPO
Inbound Process
Customer Service
Travel Process
Non Voice Process
Voice Process
International BPO
International Voice Process
Chat Process