International Voice Process @Pune/Bengaluru @ Kvc Consultants Ltd

Job Description

Greetings from KVC CONSULTANTS LTD

HIRING FOR LEADING ITES MNCs - INTERNATIONAL VOICE / Non-Voice / Blended in Pune and Bangalore Location.

NOTE:-

NEED EXCELLENT ENGLISH COMMUNICATION

NEED IMMEDIATE JOINERS

FRESHERS ALSO ELIGIBLE

VIRTUAL & PHYSICAL INTERVIEW OPTION

SAME DAY RESULTS

Job Description: --

International Voice/Non Voice Process( Viman Nagar ) -

LARGEST ITES MNC IN INDIA AND TOP 200 IN WORLD -

ELIGIBLE-- GRADUATES/UNDERGRADUATES

MINIMUM 6 MONTHS EXPERIENCE REQUIRED

SALARY UPTO RS 4.5 LPA- Rs 6.25 LPA

5 DAYS WORKING- /// 2 WEEK OFFS / ROTATIONAL SHIFTS

ONE WAY CAB AVAILABLE +TA +PF

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International Voice Process (HINJEWADI)

LARGEST INFORMATION TECHNOLOGY SERVICES CO IN INDIA WITH PRESENCE IN BPO.

ELIGIBLE-- GRADUATES

MINIMUM 6 MONTHS EXPERIENCE REQUIRED

SALARY UPTO RS 3.9 LPA-5.75 LPA

5 DAYS WORKING-- 2 WEEK OFFS / ROTATIONAL SHIFTS

Both WAY CAB AVAILABLE

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International Voice Process (Magarpatta)

REPUTED US MNC -

ELIGIBLE-- GRADUATES/UNDERGRADUATES

MINIMUM 1 year EXPERIENCE REQUIRED VOICE/NON VOICE

SALARY UPTO RS 3.9 LPA-Rs 6.50 LPA

5 DAYS WORKING-- 2 WEEK OFFS / ROTATIONAL SHIFTS

Both WAY CAB AVAILABLE

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ROLES AND RESPONSIBILITIES

Customer Interaction:

Engage with customers over chat and voice to provide support, answer queries, and resolve issues in a professional and courteous manner.

Address customer concerns and provide relevant solutions, ensuring satisfaction.

Issue Resolution:

Identify customer problems or concerns and offer timely and effective solutions.

Escalate complex issues to higher-level support teams when necessary while ensuring the customer is informed.

Performance Metrics:

Meet or exceed performance metrics such as Average Handling Time (AHT), Customer Satisfaction (CSAT).

Continuously work towards improving personal and team performance through self-assessment and feedback.

Handling Difficult Situations:

Remain calm and professional when dealing with upset or irate customers, working towards de-escalating conflicts and resolving concerns.

Offer empathetic solutions, ensuring a positive customer experience despite challenges.

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" Note:- This is a WFO Profile and Candidate should be comfortable working for Pune / Bangalore at the company office .

DM / WA / CALL ---Schedule your interview kindly call or drop your resume on the given numbers AND write - PUNE / Bangalore WITH YOUR RESUME .

HR Vanshika 9628373***

HR AREESHA 9628373***

HR DIVYA 9821182***

HR YAGYANSHI 9821182***

HR SIYA 7565006***

## NO PLACEMENT CHARGES

## DIRECT INTERVIEW

## IMMEDIATE JOINING

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Keyskills:   Customer Service International Wipro TECH MAHINDRA transcom TELEPERFORMANCE deloitte IELTS CAPITA google amazon Communication Skills Customer Support TOEFL Excellent Communication In English exl International Voice capegemini wns ltimindtree International BPO UK Process