Associate Process Manager - KYC @ eClerx

Job Description

  The candidate must possess in-depth functional knowledge of the process area and apply it to operational scenarios to provide effective solutions. He/she must be able to identify discrepancies and propose optimal solutions by using a logical, systematic, and sequential methodology. It is vital to be open-minded towards inputs and views from team members and to effectively lead, control, and motivate groups towards company objects. Additionally, he/she must be self-directed, proactive, and seize every opportunity to meet internal and external customer needs and achieve customer satisfaction by effectively auditing processes, implementing best practices and process improvements, and utilizing the frameworks and tools available. Goals and thoughts must be clearly and concisely articulated and conveyed, verbally and in writing, to clients, colleagues, subordinates, and supervisors. Associate Process Manager Roles & responsibilities: 

Independently handle clients and client calls establish self as a valued partner.

Escalate issues to client and internal managers to bring issues to their attention in a short span of time to avoid client escalation

Build domain expertise and lead from the front.

Help knowledge management endeavour by sharing process knowledge and best practices within the teams

 Functional & Technical Skills:

 

Bachelor's Degree in B. Com /BBM or Masters Degree in M.Com/MBA/PGDM

3 to 5 years of experience in handling a team of minimum of 10 members and has good experience and knowledge of KYC, AML, and Due Diligence

Ability to manage and complete specific tasks with minimal direction

Should be able to act fast and decisively when dealing with critical situations ability to read situations and act in minutes

Willingness to continuously learn, upgrade skills and stay relevant to business demands

Excellent interpersonal skills ability to network and earn confidence of diverse Client personnel plus interaction with and management of eClerx India based operations team.

Should be good with logical and quantitative abilities to derive information from data.

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: Customer Success, Service & Operations
Role Category: Non Voice
Role: Customer Onboarding - Non Voice
Employement Type: Full time

Contact Details:

Company: eClerx
Location(s): Mumbai

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Rs 0 - 50K PM Rs 50K - 1 LPA Rs 1.0 - 1.5 LPA Rs 1.5 - 2.0 LPA Rs 2.0 - 2.5 LPA Rs 2.5 - 3.0 LPA Rs 3.0 - 3.5 LPA Rs 3.5 - 4.0 LPA Rs 4.0 - 4.5 LPA Rs 4.5 - 5.0 LPA Rs 5 - 6 LPA Rs 6 - 7 LPA Rs 7 - 8 LPA Rs 8 - 9 LPA Rs 9 - 10 LPA Rs 10 - 12 LPA Rs 12 - 14 LPA Rs 14 - 16 LPA Rs 16 - 18 LPA Rs 18 - 20 LPA Rs 20 - 22 LPA Rs 22 - 24 LPA Rs 24 - 26 LPA Rs 26 - 28 LPA Rs 28 - 30 LPA Rs 30 - 32 LPA Rs 32 - 34 LPA Rs 34 - 36 LPA Rs 36 - 38 LPA Rs 38 - 40 LPA Rs 40 - 42 LPA Rs 42 - 44 LPA Rs 44 - 46 LPA Rs 46 - 48 LPA Rs 48 - 50 LPA Rs 50 - 75 LPA Rs 75 Lakh - 1C PA Rs 1 Crore+ PA

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Keyskills:   aml due diligence auditing process management kyc financial analysis risk management project management operations management team management anti money laundering team handling customer service training knowledge management team leading finance