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Process Associate (Freshers Only)-HR Ekata @ Wipro

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Wipro  Process Associate (Freshers Only)-HR Ekata

Job Description


NOTE: Qualified in Technical Degrees (Btech, Diploma in technical qualification, B.ed, MBA, BCA, MCA, Mtech, Ba LLB and any niche qualification) are NOT ELIGIBLE.


PRINCIPAL RESPONSIBILITIES:


Work on the various front offices client tools as required for the specific queues and provide customer service through calls.

Understand customer queries received through calls and act accordingly.

Maintain a healthy and clean work environment & adhere to company policies and procedure.

Continuous up gradation of process knowledge as required


CRITICAL SKILLS REQUIRED:


  • Excellent communication skills.
  • Comprehension - Ability to clearly understand the problem statement
  • Composition: - Ability to compose a grammatically correct, concise and accurate paragraph/essay/letter.
  • Voice & Accent: - Neutral Accent & excellent Voice Skills Good analytical & drafting skills to respond back to the customer.
  • Strong customer service focus: - - Ability to empathize with the customer - Prioritizing customer needs
  • Has to be comfortable with regular night Shift
  • Only Immediate Joiners

Perks and Benefits:


Cab Facility

Shift Allowance


Freshers preferred


Interested candidates can share their CV on 9740391*** with the subject line " CSA Kolkata"


Regards,

Ekata Datta


Job Classification

Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Voice / Blended
Role: Voice / Blended - Other
Employement Type: Freshers

Contact Details:

Company: Wipro
Location(s): Kolkata

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Keyskills:   Blended Process Email Process Chat Process Bpo Voice International Voice Process Non Voice Process VOIP Semi Voice Bpo Non Voice Verbal Communication Communication Skills Us Voice Process Interpersonal Skills International BPO

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