Floor Manager
- Gkb Food Ventures
- 2 - 7 years
- Mumbai
- 6 days ago
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Job Description
Roles & Responsibilities
Guest Experience & Service Quality
Ensure exceptional dining experiences by maintaining high service standards.
Greet and interact with guests to address their needs, requests, and feedback promptly.
Handle guest complaints professionally and ensure timely resolution.
Staff Supervision & Training
Supervise, train, and motivate service staff (servers, runners, hosts).
Conduct regular briefings before shifts to communicate daily specials, promotions, and service focus areas.
Monitor staff grooming, uniform, and adherence to service protocols.
Operations & Floor Management
Oversee smooth day-to-day dining floor operations during service hours.
Coordinate with kitchen staff and bar to ensure timely and accurate order delivery.
Manage table reservations, seating arrangements, and optimize table turnover.
Sales & Upselling
Promote daily specials, signature dishes, and beverages to maximize sales.
Encourage the team to upsell menu items and suggest pairings.
Inventory & Supplies
Monitor stock levels of service-related supplies (cutlery, crockery, napkins, etc.).
Coordinate with store or purchase teams for timely replenishment.
Cleanliness & Ambience
Ensure the dining area is clean, organized, and aligned with the restaurants brand standards.
Oversee table setup, dcor, lighting, and music to create a pleasant dining atmosphere.
Reporting & Coordination
Prepare daily sales and shift reports as required.
Coordinate closely with the Restaurant Manager, kitchen team, and other departments.
Safety & Compliance
Enforce hygiene, food safety, and health & safety standards as per regulations.
Conduct regular checks to ensure compliance.
Job Classification
Industry: Hotels & RestaurantsFunctional Area / Department: Food, Beverage & HospitalityRole Category: Front Office & Guest ServicesRole: Front Office & Guest Services - OtherEmployement Type: Full timeContact Details:
Company: Gkb Food VenturesLocation(s): Mumbai
Keyskills: Front Desk Hospitality Hotel Management Front Of The House Front Office Management Restaurant Management Guest Handling Guest Relations Restaurant Shift Management Front Office Operations Guest Relationship Management Customer Handling Floor Management
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Gkb Food Ventures
GKB is the most advanced restaurant brand curator, leading the industry with top-of-the-line Cloud Kitchen / Restaurant brands built to drive revenue. We help you maximize your kitchen profits by adding a plug-n-play food delivery concept within your existing setup
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