Customer Support Engineer/ OPS Engineer
- Pratiti Technologies
- 1 - 4 years
- Pune
- 23 days ago
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Job Description
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Customer Support Engineer/ OPS Engineer
Role description for Customer Support Engineer/ OPS Engineer
We are looking for a dynamic executive to join our customer support operations team. The
executive will be responsible for technical customer support and manage relationships with
customers. This position is ideal for young solar photovoltaic enthusiast in renewable energy
sector, who is looking for demonstrating technical understanding in challenges in solar PV
power plant O&M and asset management and providing best customer support service.
The executive would be closely working directly with customer support manager and
operations head on daily basis. The executive will be hands on working on Apollou2122, our
patented performance intelligence and health analytics solution for solar PV power plants.
Responsibilities
1. Configuration of new plants on to Apollo
2. Checking all engineering files of the power plant received from the customer
3. Setting up plant topology and configuration in Apollo
4. Setting up data pipeline connection between Apollo and customer site
5. Activating all product features in apollo relayed to central monitoring, analytics and
CMMS
6. Validating plant onboarding checks and preparing handover files to the customer
7. Creating UAT report for the handover plants
Must-Haves
u2219 Customer Support and Technical Support skills
u2219 Troubleshooting and Field Service abilities
u2219 Data Integration Protocol
u2219 Experience in renewable energy or related industry is a plus
u2219 Knowledge of solar and wind power plant operations
u2219 Bacheloru2019s degree in Engineering or renewable field
u2219 Pune based candidates only
Qualification
Bachelor in Computer Science/Engineering
a
Customer Support Engineer/ OPS Engineer
","Job_Type":"Full time" , "Job_Opening_Name":"Customer Support Engineer/ OPS Engineer" , "State":"Maharashtra" , "Country":"India" , "Zip_Code":"411001" , "id":"481259000051634803" , "Publish":true , "Date_Opened":"2025-04-17" , "Keep_on_Career_Site":false}]
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Non VoiceRole: Technical Support - Non VoiceEmployement Type: Full timeContact Details:
Company: Pratiti TechnologiesLocation(s): Pune+ View Contact
Keyskills: Computer science Plant operations Renewable energy Senior Executive Customer support Asset management Troubleshooting Technical support Monitoring Analytics
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