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Email Support - Work form Office ( US Shifts) @ OYO

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OYO  Email Support - Work form Office ( US Shifts)

Job Description

Hi , We are looking for a detail-oriented and customer-focused Email Support Executive to join our team. In this role, you will be responsible for responding to customer inquiries, resolving issues, and ensuring customer satisfaction through timely and professional email communication.Key Responsibilities:

  • Respond promptly to customer inquiries received via email.
  • Understand customer issues and provide accurate, valid, and complete information.
  • Resolve product or service problems by clarifying the customer's complaint, determining the cause, and selecting the best solution.
  • Document all interactions and maintain detailed records of customer communication.
  • Follow up with customers to ensure their issues are resolved satisfactorily.
  • Collaborate with internal teams such as Sales, Technical Support, and Product Development to resolve complex queries.
  • Maintain a high level of professionalism and empathy in every interaction.
  • Meet performance metrics such as response time, resolution time, and customer satisfaction scores.

Requirements:

  • Bachelors degree or equivalent experience preferred.
  • 1-3 years of experience in a customer support or service-related role (email-based preferred).
  • Excellent written communication skills in English.
  • Strong problem-solving skills and attention to detail.
  • Ability to multitask, prioritize, and manage time effectively.
  • Familiarity with customer support tools (e.g., Zendesk, Freshdesk, Help Scout) is a plus.
  • Basic knowledge of [industry/product] is a plus.

Preferred Skills:

  • Patience and empathy in dealing with customers.
  • Ability to stay calm under pressure.
  • Strong organizational and documentation skills.
  • Proactive approach to identifying and solving recurring customer issues.

Role & responsibilities

Preferred candidate profile

Job Classification

Industry: Travel & Tourism
Functional Area / Department: Customer Success, Service & Operations
Role Category: Non Voice
Role: Email Support
Employement Type: Full time

Contact Details:

Company: OYO
Location(s): Noida, Gurugram

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Keyskills:   Email Support Communication Skills Typing Skills Non Voice Email Writing Email Process Chat Process

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