Relationship Manager @ Petpooja

Job Description

Roles and Responsibilities:

• Drive revenue growth by upselling Petpoojas Value-Added Services (VAS) to existing merchant accounts allocated by the company.
• Actively pitch and promote Marketplace Services, enhancing the merchants experience and success on the Petpooja platform.
• Build and maintain strong relationships with restaurant owners by advising them on market trends, operational improvements, and VAS adoption.
• Act as the primary point of contact for client queries, providing timely solutions and leveraging feedback to drive continuous improvement.
• Execute planned sales strategies to meet daily, weekly, and monthly targets across VAS adoption, demos, and client visits.
• Ensure merchants are well-informed on managing day-to-day operational challenges and growing their businesses using Petpooja tools.
• Conduct promotional campaigns and local marketing initiatives to develop referrals and expand Petpoojas presence within the merchant network.
• Collaborate with internal teams to streamline sales processes, optimise reporting, and identify areas for operational efficiency.
• Share market feedback and development inputs with relevant teams to support product and service enhancements.
• Utilise the correct escalation matrix to resolve any client issues, ensuring high standards of customer service and satisfaction.
• Represent Petpooja professionally in the field, demonstrating the brands values and commitment to customer success.
• Be proactive in identifying upselling opportunities and act as a trusted advisor to merchants to ensure their continued engagement with Petpooja.

Additional Qualification and Skills:

• Bachelor's degree is preferable.
• Professional experience of 1-3 years in Sales.
• Problem-solving attitude
• Customer-oriented mindset
• Knowledge of customer relationship management (CRM) practices
• Influencing Skills
• Presentability is required
• Fluent in communication

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Rs 0 - 50K PM Rs 50K - 1 LPA Rs 1.0 - 1.5 LPA Rs 1.5 - 2.0 LPA Rs 2.0 - 2.5 LPA Rs 2.5 - 3.0 LPA Rs 3.0 - 3.5 LPA Rs 3.5 - 4.0 LPA Rs 4.0 - 4.5 LPA Rs 4.5 - 5.0 LPA Rs 5 - 6 LPA Rs 6 - 7 LPA Rs 7 - 8 LPA Rs 8 - 9 LPA Rs 9 - 10 LPA Rs 10 - 12 LPA Rs 12 - 14 LPA Rs 14 - 16 LPA Rs 16 - 18 LPA Rs 18 - 20 LPA Rs 20 - 22 LPA Rs 22 - 24 LPA Rs 24 - 26 LPA Rs 26 - 28 LPA Rs 28 - 30 LPA Rs 30 - 32 LPA Rs 32 - 34 LPA Rs 34 - 36 LPA Rs 36 - 38 LPA Rs 38 - 40 LPA Rs 40 - 42 LPA Rs 42 - 44 LPA Rs 44 - 46 LPA Rs 46 - 48 LPA Rs 48 - 50 LPA Rs 50 - 75 LPA Rs 75 Lakh - 1C PA Rs 1 Crore+ PA

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