Branch Operator
- Kotak Life Insurance
- 1 - 3 years
- Chennai
- 7 days ago
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Job Description
Role & responsibilities
Customer Service & Support:
- Handle and resolve customer queries, issues, and complaints promptly via phone, email, or chat.
- Assist customers with claims processing and status updates.
- Ensure high levels of customer satisfaction through excellent service delivery.
Back Office Operations:
- Process cheque clearance and reconciliation as per banking protocols.
- Perform KYC (Know Your Customer) verification and documentation checks in compliance with regulatory guidelines.
- Maintain accurate and updated records of customer interactions and transactions.
- Coordinate with internal departments to ensure smooth workflow and issue resolution.
Other Back Office Duties:
- Data entry, document verification, and report preparation.
- Support administrative tasks and backend processes critical to customer operations.
- Assist in audits, quality checks, and compliance-related documentation.
Preferred candidate profile
- Bachelor's degree in any discipline.
- 1-3 years of experience in back office operations and/or customer service.
- Strong communication skills (verbal and written) in English and regional languages.
- Good understanding of KYC norms, cheque processing, and customer service protocols.
- Proficient in MS Office (Excel, Word, Outlook) and basic computer operations.
- Ability to multitask, work under pressure, and maintain confidentiality.
Job Classification
Industry: InsuranceFunctional Area / Department: Customer Success, Service & OperationsRole Category: Back OfficeRole: Back Office OperationsEmployement Type: Full timeContact Details:
Company: Kotak Life InsuranceLocation(s): Chennai
Keyskills: Back Office Operations Insurance Documentation Policy Issuance Claims Processing
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