Assistant Manager - Service Performance @ Rhea Healthcare

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Assistant Manager - Service Performance

Rhea Healthcare
5 - 8 years
Noida, Gurugram
17 days ago
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Job Description

Key Responsibilities:

Supporting Unit service delivery, monitoring, and observing customer interactions across the touchpoints.
Assisting if required, frontline employees in smoothly engaging with customers.
Leading and managing the internal service quality audits.
Co-designing the Operational improvement plans and facilitating their implementation.
Working with each Unit to close audit-related gaps.
Contribute to Service Excellence Training Modules/content creation, conduct coaching and workshops to ensure classroom training implementation.
Accountable for the customer experience at Units.

Job Classification

Industry: Medical Services / Hospital
Functional Area / Department: Engineering - Software & QA
Role Category: DevOps
Role: Release Manager
Employement Type: Full time

Contact Details:

Company: Rhea Healthcare
Location(s): Noida, Gurugram

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Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

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Assistant Manager - Service Performance @ Rhea Healthcare

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