Guest Relations Executive-Luxury Jewellery/Fort
- Focus Management
- 1 - 3 years
- Mumbai
- 3 days ago
- Email to a friend
- Report this job
Job Description
We are hiring Guest Relation executive for Indias leading luxury jewellery houses ,
that has a large clientele of national and international HNI patrons.
Over the past two decades, the company has grown into one of Indias leading purveyors of jewellery, watches and lifestyle accessories.
Location: churchgate, Fort Billard estate near kala ghoda.
Monday to Friday Work from office.
2nd & 4th Saturday off.
Role Overview
As a Guest Experience Maker (GEM), you are the first impression of The House of Rose. Your presence sets the tone for a refined, bespoke experience. You are not just a hostyou are the bridge between timeless luxury and heartfelt hospitality. Your role is to welcome, engage, and elevate every guest interaction to a moment they will remember.
Key Responsibilities
- Guest Reception:
Warmly greet all clients and visitors, offering them refreshments and creating a comfortable, elegant first touchpoint.
- Client Engagement:
Proactively interact with guests, assist with appointments, and introduce them to available collections or relevant team members. - Experience Enhancement:
Create micro-moments of delightwhether through thoughtful gestures, sharing brand stories, or remembering guest preferences. - Boutique Ambience:
Ensure the space always looks and feels pristine, welcoming, and aligned with The House of Roses aesthetic. - Coordination & Support:
Assist the Sales and Experience teams with event hosting, guest list management, and VIP client coordination. - Feedback & Insights:
Capture guest feedback and preferences to help the team personalize future visits and elevate the client journey.
KRA
Measurement Criteria
Guest Reception & Greeting -100% of guests welcomed within 30 seconds of arrival
Ambience Standards-Daily checklist completion and upkeep of boutique standards
Client Experience-Positive feedback, returning guests, and zero complaints
Internal Coordination-Timely communication with team, smooth appointment flow
Event Support-Guest hosting efficiency and brand alignment during events
Personal Grooming & Presence-Consistent alignment with luxury brand grooming norms
Ideal Candidate Profile
- 1-2 years of experience in luxury retail, hospitality, or aviation
- Fluent in English
- Graceful, polished, warm personality with a natural ability to make people feel comfortable
- Impeccable grooming and communication skills
- Tech-friendly (basic scheduling tools, WhatsApp, MS Office)
Share CV on sw***a@fo******T.com
Job Classification
Industry: Gems & JewelleryFunctional Area / Department: Food, Beverage & HospitalityRole Category: Front Office & Guest ServicesRole: Guest Service AssociateEmployement Type: Full timeContact Details:
Company: Gem jewelleryLocation(s): Mumbai
Keyskills: Aviation Luxury Air Hostess Activities guest relation Hospitality Front Office Management Cabin Crew Activities Guest Service Guest Handling Hospitality Management Guest Satisfaction GRA GRE Guest Relationship Management Hostess Activities
Similar positions
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in