Guest Service Ambassador
- Jones Lang LaSalle
- 4 - 9 years
- Hyderabad
- 4 days ago
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Job Description
Guest Service Ambassador
Integrated Facilities Management Corporate Solutions (Country, Region)
What this job involves:
Mastering the front desk
Top-level skills in guest relation is a non-negotiable prerequisite of this role. As the person in charge, youll be responsible in developing the necessary policies and procedures for all reception-related functions.
Likewise, part of your to-do list is to make sure that the latest magazines, newspapers and brochures are on display in the reception add in the client directory signage, too! Outdated ones, however, should already be out of sight.
Specific Duties
Site Operations:
l Create a comfortable, welcoming and hospitable experience for employees and their guest.
l Boost agility in the workplace by managing up-to-date visitor information.
l Handle internal & external calls and correspondence.
l Anticipate client needs through observation to create memorable experiences.
l Manage stationery requisition and related inventory management.
l Adhoc responsibilities assigned by Facilities Manager.
Customer Services:
l Foster a sense of community and create happiness at work for our team, our client and their guest.
l Creating a welcoming environment for clients, (internal/external) customers by providing authentic, caring and timely service.
Visitor Management:
l Provide personable and efficient visitor registration services.
l Ensure regulatory compliance in managing visitor access through clients Visitor Management Systems (VMS).
l Enhance safety and security of our clients facility by management of visitor movement.
l Execute emergency response plan to ensure safety of client and guest when necessary.
Concierge Services:
l Deliver concierge service with local expertise and insider knowledge.
l Manage transportations request from visitors and employees.
Conference Meeting Room Booking:
l Assist & educate client to achieve optimization and efficiency for meeting room bookings.
l Enhance user comfort and services by efficient turnaround of meeting rooms.
l Plan experiences and community events within and beyond the office, that unite people and inject fun into the workplace.
Mail Delivery Services:
l Organise receipt and deliveries of all mails and courier services
l Manage mail distribution records and mail logs .
Experience
l 4-years experience in Hospitality and/or Tourism sector or related professional area
l Prior experience to manage meeting room services is an advantage
l Hospitality Degree from an accredited institute
Task Skills
l Proficiency with Microsoft Word, Excel and PowerPoint.
l Good command of verbal and written English
Personal Skills
l Ability to meet tight schedules and deliver high quality of work
Anticipating the needs of our clients and guests
While you keep the front desk activities on track, you will be the go-to person for all concerns in the reception area. Day in and day out, youll promptly tend to telephone queries and requests, all while maintaining professionalism and politeness at all times.
Also part of your scope is to ensure that the front office is neat and organised. On top of handling the booking of the conference rooms, youll also pitch in some help in event-related tasks, such as flower arrangements, for one. This role will also see you participating in emergency evacuation procedures and crisis management when needed.
Being a JLL brand enforcer
Do you believe that first impressions last As the first person that our visitors will see, its important that youre conscious of your professional image always feeling confident and looking your best(i.e., sticking to the dress code.)
Your commitment to our brand promise of client service would be befitting, as you will deal with the varying demands of visitors and employees. In all your activities, youll need to keep in mind that you follow the companys regulations and requirements.
Job Classification
Industry: Real Estate (Co-working)Functional Area / Department: Food, Beverage & HospitalityRole Category: Front Office & Guest ServicesRole: Guest Service AssociateEmployement Type: Full timeContact Details:
Company: Jones Lang LaSalleLocation(s): Hyderabad
Keyskills: front desk guest relations front office hospitality room service guest service sqlite customer service android kotlin android studio java mvvm android application development retrofit beverage json hotel management resort restaurant management
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JLL (NYSE: JLL) is a professional services and investment management firm offering specialized real estate services to clients seeking increased value by owning, occupying and investing in real estate. A Fortune 500 company with annual fee revenue of $5.2 billion and gross revenue of $6.0 billion, J...
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