Customer Support Executive - International Chat Process
- Firstsource
- 0 - 3 years
- Hyderabad
- 2 days ago
- Email to a friend
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Job Description
Job Summary:
We are seeking enthusiastic and customer-focused individuals to join our International Chat Support Team in the telecom domain. The role involves assisting global customers via chat by resolving queries, troubleshooting issues, and ensuring a smooth customer experience. This is a non-voice process requiring strong written communication skills and the ability to multitask in a dynamic environment.
Key Responsibilities:
- Handle multiple customer chats simultaneously to resolve queries related to telecom products and services.
- Provide accurate, timely, and effective responses while maintaining professional etiquette.
- Troubleshoot technical issues and provide appropriate solutions.
- Document interactions and update customer records accurately in internal systems.
- Adhere to process guidelines and quality standards.
- Collaborate with team leads and support functions to improve customer satisfaction.
Qualifications & Skills:
- Minimum qualification: Graduate or Undergraduate in any discipline.
- Freshers and experienced candidates are welcome (except B.E./B.Tech/Masters Freshers)
- Excellent written communication skills in English.
- Good typing speed with accuracy (minimum 22 WPM preferred).
- Basic understanding of customer service principles and computer systems.
- Ability to work in a fast-paced environment and flexible to work in rotational shifts.
Preferred Attributes:
- Prior experience in chat support or customer service (international process preferred)
- Strong problem-solving skills and attention to detail.
- Tech-savvy with the ability to learn and adapt to new tools quickly.
- Positive attitude, team player, and goal-oriented mindset.
Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Non VoiceRole: Non Tech Support - Non VoiceEmployement Type: FreshersContact Details:
Company: FirstsourceLocation(s): Hyderabad
Keyskills: International Chat Process Written And Oral Communication Written skills Non Voice Process International Non Voice Chat process Chat Chat Support Non Voice Bpo Non Voice International BPO
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