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Process Associate @ IGT Solutions

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IGT Solutions  Process Associate

Job Description

Profile Summary IGT is looking for Customer Care Executives. She/he will handle customer service inquiries and problems associated with the servicing of companys client base. Answer all basic and routine customer contacts as well as more complex customer problems and/or complaints. Utilize computer applications to provide professional service


Primary Job Responsibility: Understands the various computer screens and how to utilize them effectively Interfaces with customers, clients and vendors, and escalates areas of concern to the appropriated supervisory staff Attends assigned training sessions for further improvement in client and customer satisfaction, client information and job performance Adheres to all company and specific Contact Centre policies and procedures Completes any work as assigned by Management


Education and Essential Experience: 6 months BPO or Travel experience Graduate / Undergraduate Excellent Written and spoken communication, Computer Skills ability/experience using computer applications Willing to work in a contact center environment with 24/7 rotational shifts (including night shifts) Open to work in a Blended process.


Interview Rounds:

  • HR Round
  • Versant Round
  • Ops Round

Key Enablers:

  • Strong process orientation
  • High energy, High Integrity & Work Ethics
  • Strong interpersonal skills & ability to communicate effectively
  • Strong problem solving skills.

Salary

CTC-30,000

In-hand- 25,944


Benefits

2 Ways Cab

Incentives bases on performance

HR

SHREYA CAREN

7975073***

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: Customer Success, Service & Operations
Role Category: Voice / Blended
Role: Customer Retention - Voice / Blended
Employement Type: Full time

Contact Details:

Company: IGT Solutions
Location(s): Bengaluru

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Keyskills:   Travel Process Voice Process International BPO Chat Process Blended Process

 Fraud Alert to job seekers!

₹ 1.25-3.25 Lacs P.A

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IGT Solutions

IGT Solutions Private Limited Pune