Associate - Patient Experience Management
- Manipal Hospitals
- 1 - 5 years
- Mysuru
- 4 days ago
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Job Description
Job Title: Associate - Patient Experience Management
Company Name: Manipal Hospitals Job Description:
As an Associate in Patient Experience Management at Manipal Hospitals, you will be responsible for ensuring a superior experience for patients throughout their journey at our healthcare facilities. You will collaborate with various departments to enhance patient satisfaction, resolve concerns, and create a welcoming environment. Your role will involve actively engaging with patients, gathering feedback, and implementing strategies that elevate the quality of care and service provided. Key Responsibilities:
- Serve as a primary point of contact for patients, addressing inquiries and concerns with empathy and professionalism.
- Collect and analyze patient feedback through surveys, interviews, and direct interactions to identify areas for improvement.
- Collaborate with medical and administrative staff to ensure that patient concerns are promptly addressed.
- Assist in the development and implementation of patient experience initiatives and programs.
- Maintain accurate records of patient interactions and feedback to track trends and measure improvements.
- Organize and facilitate patient experience training sessions for hospital staff.
- Promote a culture of patient-centered care by advocating for the needs and preferences of patients.
- Monitor patient experience metrics and report findings to management to drive strategic improvements. Skills and Tools Required:
- Strong interpersonal and communication skills to interact effectively with patients and healthcare staff.
- Empathy and problem-solving skills to address patient needs and concerns.
- Ability to analyze data and metrics related to patient experience and satisfaction.
- Proficiency in using customer relationship management (CRM) software and other tools for patient feedback collection and analysis.
- Familiarity with healthcare regulations and patient rights is preferred.
- Team player with the ability to work collaboratively across departments.
- Strong organizational skills and attention to detail in managing responsibilities.
- Knowledge of patient experience best practices and methodologies is a plus. This role provides a unique opportunity to make a meaningful impact on the quality of care provided to patients at Manipal Hospitals. We are looking for passionate individuals who are committed to enhancing patient experiences in a dynamic healthcare environment.
Roles and Responsibilities
About the Role
The Associate - Patient Experience Management at Manipal Hospitals will play a key role in ensuring that patients receive a positive and seamless experience throughout their healthcare journey. This position requires strong communication skills and a commitment to patient advocacy. The associate will be involved in gathering patient feedback, analyzing data, and implementing improvement initiatives to enhance overall satisfaction. About the Team
The Patient Experience Management team at Manipal Hospitals is dedicated to prioritizing patient needs and ensuring that all services meet high standards of care. This collaborative team includes healthcare professionals who are passionate about enhancing patient experience and operational excellence. The team works closely with various departments to foster a culture of continuous improvement in patient care. You are Responsible for
- Collecting and analyzing patient feedback to identify areas for improvement in services.
- Assisting in the development and implementation of patient experience improvement initiatives.
- Collaborating with healthcare staff to address patient concerns and enhance service delivery.
- Maintaining documentation related to patient interactions and feedback for reporting purposes. To succeed in this role you should have the following
- Strong interpersonal and communication skills to effectively engage with patients and staff.
- A background in healthcare, customer service, or a related field is preferred.
- Proficiency in data collection and analysis to support decision-making processes.
- A proactive approach to problem-solving and a genuine passion for improving patient experience.
Job Classification
Industry: Medical Services / HospitalFunctional Area / Department: Customer Success, Service & OperationsRole Category: OperationsRole: Operations - OtherEmployement Type: Full timeContact Details:
Company: Manipal HospitalsLocation(s): Mysuru
Keyskills: front desk customer relationship administration customer service interpersonal skills hospital administration patient care data collection telephone handling billing healthcare feedback report preparation regulations reception communication skills crm
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