AVP-Client Services / Account Management
- Future
- 10 - 20 years
- Chennai
- 2 days ago
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Job Description
Job Role: Client Relationship Manager / Account Manager
Level/Title Sr Manager /AVP
Location: [Chennai /Bangalore/Gurgaon]
Experience:10 -20years
Industry: IT Services / Technology Consulting
Employment Type: Full Time
About the Role:
We are looking for an experienced Client Relationship Manager/Account Manager to build and maintain strong client relationships, ensure client satisfaction, and drive growth within key accounts. This role requires a proactive, tech-savvy professional who can bridge the gap between business and delivery.
Key Responsibilities:
- Own and manage relationships with key clients across the IT services portfolio
- Must have experience handling US Client as part of portfolio Including Budgeting , planning , manpower utilization , Bench allocation Etc .
- Act as the single point of contact for client communication and escalations
- Work closely with delivery and recruitment teams to ensure SLAs and client expectations are met
- Identify upselling/cross-selling opportunities and contribute to revenue growth
- Lead client review meetings, status calls, and QBRs
- Monitor account health, satisfaction, and renewal pipeline
- Track account-level KPIs and submit regular reports to leadership
- Stay updated with clients business roadmap, industry trends, and challenges
Key Requirements:
- 10-20 years of experience in client handling/account management roles in an IT services or staffing/consulting firm
- Education BE/ MBA from Reputed Institution
- Strong communication, relationship-building, and stakeholder management skills
- Proven experience in managing mid-to-large enterprise clients
- Hands-on exposure to staffing, delivery, or technology consulting processes
- Ability to multitask and manage multiple accounts with varying priorities
- Tech-savvy with understanding of various IT roles (Java, SAP, Infra, etc.) & Project Management Skills
- Willingness to travel or relocate based on client needs (if applicable)
Preferred:
- Experience in working with Tier-1 IT IT services clients
- Exposure to global delivery models (onsite-offshore coordination)
- Familiarity with CRMs like Salesforce or ATS systems
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Sales & Business DevelopmentRole Category: Sales Support & OperationsRole: Sales Support & Operations - OtherEmployement Type: Full timeContact Details:
Company: FutureLocation(s): Chennai
Keyskills: Client Relationship Management Client Retention Key Account Management Stakeholder Management
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