Quality Assurance Engineer (Genesys, Cyara)
- Miratech
- 5 - 7 years
- Kolkata
- 10 days ago
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Job Description
we're seeking an experienced Quality Assurance Engineer with Cyara and Genesys to play a key role in our contact center modernization initiative.
Within our clients organization, several Testing/QA Teams are responsible for diverse applications such as IVR, Routing, WWE, and Reporting. Our client is transitioning the IVR/Routing application from Legacy Systems (CISCO/AVAYA) to the Genesys Platform on a line-of-business basis.
As part of our QA team, you'll take ownership of comprehensive end-to-end call flow validation, ensuring seamless transition and optimal performance of our contact center solutions. You will have a chance to be involved in development of custom innovative solutions around Cyara.
Within our clients organization, several Testing/QA Teams are responsible for diverse applications such as IVR, Routing, WWE, and Reporting. Our client is transitioning the IVR/Routing application from Legacy Systems (CISCO/AVAYA) to the Genesys Platform on a line-of-business basis.
As part of our QA team, you'll take ownership of comprehensive end-to-end call flow validation, ensuring seamless transition and optimal performance of our contact center solutions. You will have a chance to be involved in development of custom innovative solutions around Cyara.
Responsibilities:
- Design, develop, maintain, and execute manual, automation, and performance test scripts for Contact Center applications.
- Drive innovation through Proofs of Concept (POCs) to enhance the test lifecycle and reduce execution time.
- Automate test preparation and execution processes by integrating with APIs.
- Analyze functional and non-functional requirements in an Agile environment to ensure comprehensive test coverage.
- Define test strategies, create detailed test cases, estimate QA efforts, and manage test planning and reporting.
- Conduct manual and automated testing, logging detailed defects using Rally (Agile Central).
- Lead and manage testing efforts across multiple domains and applications, including System Integration and End-to-End Testing.
- 4+ years of hands-on experience in Quality Engineering within the Contact Center Solutions (CCS) domain.
- 3+ years of hands-on experience with Cyara for contact center testing and automation.
- Experience in Genesys call routing and custom CTI softphone application development.
- Experience with digital communication platforms such as Chat, Chatbot, Email, and SMS.
- Proficient in log verification tools like Splunk and familiar with Genesys tools like GA/GAX and Pulse.
- Skilled in API testing and experienced with Cyara Service Libraries and Postman.
- Experienced in load testing using Cyara Cruncher.
- Proven ability to work in Agile environments using tools like Rally (Agile Central) for project tracking and delivery.
- Excellent communication and presentation abilities.
We offer:
- Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
- Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program.
- Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
- Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
- Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
- Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
- Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Engineering - Software & QARole Category: Quality Assurance and TestingRole: Manual Test EngineerEmployement Type: Full timeContact Details:
Company: MiratechLocation(s): Kolkata+ View Contact
Keyskills: Automation Manager Quality Assurance IVR System integration Agile Application development Test cases cisco Internship
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