Mega Walk-In Drive || International Voice Process || 2nd July || @ Sutherland

Job Description

Job Description:

We are hiring enthusiastic and customer-oriented individuals for our International Voice Process (Night Shift).

This is a blended customer support role involving voice, chat, and email communication with international clients.

Minimun experience of 6 months into Sales, Collections, Retention.

Key Responsibilities:

• Provide high-quality voice-based support to international customers.
• Handle queries via phone, email, and chat in a timely and professional manner.
• Troubleshoot and resolve customer issues effectively.
• Maintain customer satisfaction and adhere to quality and performance standards.
• Work in 24x7 rotational shifts, including night shifts.

Candidate Profile:

• Excellent English communication skills (both verbal & written).
• Strong interpersonal and problem-solving skills.
• Comfortable with rotational shifts (24/7 operations).
• Basic proficiency in MS Office tools (Outlook, Word, Excel).
• Good typing speed and computer navigation skills.
• Team player with a proactive and professional attitude.

Eligibility Travel Boundaries:

Only candidates residing within 1.5 km from the nearest railway station in the below areas are eligible to apply:

Central Line: Kalyan to Sion.
Harbour Line: Wadala to Panvel (Excluding Taloja & Sukhapur).
Western Line: Chandivali & Mira Road (via Golden Nest Circle, Ghodbunder Road).

Shift & Weekly Off:

• Shift: 24x7 rotational (including night shifts).
• Weekly Off: 2 rotational offs.

Perks & Benefits:

Lucrative performance-based incentives.
Cab facility for safe and convenient travel.
Travel allowance included.
Medical insurance coverage.
Work-life balance with 2 weekly offs.

How to Apply:

Walk-in directly between 12:00 PM to 7:00 PM.

Location: Sutherland Global Services, Airoli, Navi Mumbai.

Join us and be part of a dynamic team driving global customer satisfaction!

HR Vedika kadam- 7900114***

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Keyskills:   Customer Service Sales Collections Us Voice Process International Voice Process US Process Inbound Voice Process Fluent English Excellent Communication In English International Process