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Team Lead / Senior Manager @ Lumina Datamatics

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 Team Lead / Senior Manager

Job Description

Role summary

  • Administering the delivery of peer review services for our customers and oversee a team of Peer review assistants.
  • Ensure smooth team functioning to meet the productivity and quality targets across the given portfolio.
  • Responsible for the recruitment, training, coaching and performance management of the team members.
  • Works with the customer POCs on the reporting, process improvement, and quality management to ensure high performance of the team.
  • Strong customer focus, managing internal and external stakeholders expectations.

Qualifications

  • Experience of managing teams in scholarly publishing, preferably journal peer review process.
  • Experience in peer review management systems, such as Editorial Manager or ScholarOne.
  • Experience in customer-facing roles.
  • Possess good people and team management skills.
  • Possess good stakeholder management skills.

Interested candidates, please mail your resume to ra*************n@lu****d.com or watsapp to 9600397***

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success, Service & Operations - Other
Role: Customer Success, Service & Operations - Other
Employement Type: Full time

Contact Details:

Company: Lumina Datamatics
Location(s): Chennai

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Keyskills:   Journal coordination Editorial services Peer review Editorial assistant

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Lumina Datamatics

Lumina Datamatics Ltd. Lumia Datamatics is among the 5 largest service providers in the eContent and eCommerce space worldwide with operations spread over three geographies, viz. India, Europe and USA.