Shift Manager
- Virtusa
- 8 - 13 years
- Hyderabad
- 10 days ago
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Job Description
SkillFull stack (Shift Manager )
Key responsibility: The Shift Manager oversees end-to-end operations for the AI extracted statements verification team, ensuring timely task completion, quality control, and coordination across roles for the respective shift.Responsibilities:Manage day-to-day operations for assigned shift.
Ensure timely and accurate handling of AI extracts by associates.
Coordinate with QA, Data Analysts, and client teams.
Track productivity, SLAs, and manage shift rosters.
Handle escalations and provide mentorship to team members.
Maintain operational dashboards and reports.:
Graduate with 8+ years of experience in KPO/BPO or back-office operations.
Minimum 1-2 years in a team lead/shift management role.
Strong leadership, communication, and conflict-resolution skills.
Job Classification
Industry: BankingFunctional Area / Department: Food, Beverage & HospitalityRole Category: F&B ServiceRole: Shift Manager / SupervisorEmployement Type: Full timeContact Details:
Company: VirtusaLocation(s): Hyderabad
Keyskills: shift management team management training office operations team leading vendor management project management operations management customer service team handling office administration change management recruitment decision making
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Virtusa
Virtusa is a leading worldwide provider of information technology (IT) consulting and outsourcing services. We help accelerate business outcomes for Global 2000 businesses in banking and financial services, insurance, healthcare, telecommunications and media.
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