Customer Support Executive
- Kiya.ai
- 0 - 2 years
- Chennai
- 9 days ago
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Job Description
Position : Customer Support Executive
Location : Chennai ( Prefer only chennai based profiles )
Languages Expert : English & Hindi expert ( Both languages mandatory )
Job Summary
As a Customer Support Executive, you will serve as the first point of contact for clients, addressing their inquiries, resolving issues, and ensuring a seamless experience across our financial platforms. Youll collaborate with internal teams to deliver timely and effective support to clients.
Key Responsibilities
- Handle inbound and outbound calls, emails, and chats from clients and partners.
- Provide accurate information about Vivritis financial products and services.
- Log customer interactions, issues, and feedback into CRM systems.
- Coordinate with internal departments (tech, finance, credit) to resolve client issues.
- Track and follow up on pending queries to ensure timely resolution.
- Identify recurring issues and escalate to management with suggestions for improvement.
- Maintain high levels of customer satisfaction through professional communication and empathy.
- Assist in onboarding new clients and resolving documentation-related queries.
Required Skills and Qualifications
- Bachelors degree in any discipline.
- 0- 2 years of experience in customer service, preferably in BFSI (Banking/Finance) sector.
- Excellent verbal and written communication skills in English.
- Knowledge of financial products and customer support tools (e.g., Freshdesk, Zendesk, Salesforce).
- Strong problem-solving skills and attention to detail.
- Ability to multitask, prioritize, and manage time effectively.
- Customer-centric attitude and professionalism under pressure.
Preferred Qualifications
- Experience working in a fintech or NBFC environment.
- Familiarity with digital lending platforms and client KYC processes.
What We Offer
- Competitive salary and performance-based incentives.
- Opportunity to work in a fast-growing fintech environment.
- Learning and development programs.
- Collaborative and inclusive work culture.
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer Success, Service & Operations - OtherRole: Customer ServiceEmployement Type: Full timeContact Details:
Company: Kiya.aiLocation(s): Chennai
Keyskills: email support Customer Care Customer Support Executive inbound call voice support chat support Client Support financial service NBFC outbound call Customer Service Executive fintech banking
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About Us\n\nWe are AMS. AMS is a global total workforce solutions firm founded in 1996. We enable organizations to thrive in an age of constant change by building, reshaping, and optimizing workforces. We do this through talent acquisition and contingent workforce management, internal mobility and s...
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