Director of Information Technology
- Oculusit
- 5 - 10 years
- Noida, Gurugram
- 2 days ago
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Job Description
5+ Years Position Overview:
The primary goal is to ensure that Information technology (IT) service delivery adds the maximum value to our client and facilitates the achievement of institutional goals. The Director leads and manages the IT department, serving as a strategic advisor to college leadership on all technology initiatives. The Director is responsible for oversight and strategic implementation of the organization s IT strategic plans, security, systems, applications, infrastructure, and policies and procedures. The Director aligns technology initiatives with the organization s goals and objectives to drive innovation, modernization, growth, efficiency, and customer service. This leader is responsible for developing and maintaining a commitment to advancing technology solutions, as is required by today s technology-savvy student. Building on a culture of customer service and understanding the needs of today s technology-savvy student, the Director will work to shape Client expectations regarding technology services.
Roles and Responsibilities:
- Provide leadership and management onsite at Client location of assigned IT department.
- Know the statement of work (SOW).
- Work with OculusIT to manage the contract/account against contract budget.
- Oversee IT; applications, infrastructure, end user computing, client support and client projects and work plans.
- Set objectives and strategies for the IT department.
- Develop business cases and provide options to our client for suitable technology to streamline all internal operations and help optimize their strategic benefits.
- Work with the expanded OculusIT team to design, implement and customize IT systems and platforms to improve customer experience.
- Facilitate the implementation of new systems, as applicable and within scope, and provide guidance to client IT staff and departmental users within the institution.
- Work closely with OculusIT team and Client CFO, or other client defined contract administrator, to review, assess, and approve purchases of equipment and software.
- Maintain daily communications with the remote OculusIT team to ensure computer and network infrastructure in the institution operates at optimal performance.
- In collaboration with the OculusIT Service Delivery Management, guide and organize IT-related projects.
- Monitor changes or advancements in technology to discover ways the institution can gain competitive advantage.
- Use industry standard metrics and measures to assess team performance (service quality, staffing levels, service levels) and adjust resources and processes accordingly.
- Use industry standard measures to report and review contracts metrics.
- Ensure escalated issues are addressed in a timely manner and that established service levels are consistently achieved.
- Design, monitor, and refine work processes and procedures so that issues are resolved efficiently and by the appropriate level of technical staff.
- Serve as the escalation point for any issues or complaints and ensure they are resolved with an appropriate sense of urgency.
- In concert with the service delivery manager and remote OculusIT team, coordinate resolution of complex issues that involve multiple technical resources and ensure effective use of applicable resources.
- Develop and maintain documentation (policies and procedures), SOPs and internal training materials.
- Ensure all service tickets and projects are logged into ticket/service/project tracking application.
- Develop and maintain client departmental relationships.
- Provide technical product training and basic user functionality training when required.
- Work closely with the OculusIT NOC & SOC, if applicable, to maintain production infrastructure uptime, proactive monitoring of security and performance and reporting deliverables.
Requirements:
- Proven experience as Director of IT or similar IT management role.
- Excellent knowledge of higher education IT systems, applications and infrastructure.
- Background in designing/developing IT systems and planning IT implementation.
- Solid understanding of data analysis, budgeting and business operations.
- Superior analytical and problem-solving capabilities.
- A strong strategic and business mindset.
- Excellent organizational and leadership skills.
- Outstanding communication and interpersonal abilities.
- BS/BA in computer science, engineering or relevant field; MS/MA preferred.
Chief Executive Officer (Board Member)
Chief Financial Officer (Board Member)
With nearly 30 years of experience as a Chartered Accountant and financial strategist, Narendra has led large-scale transformations across India, Southeast Asia, and the MENA region. His leadership spans billion-dollar capital management, global compliance, M&A integrations, and financial transitions for high-growth companies.
Chief Operations Officer (Board Member)
Abhijeet brings 20+ years of experience leading global teams, scaling service organizations, and driving operational excellence. His appointment comes at a pivotal moment for both the company and the industry as demand for high-ROI technology solutions continues to rise across higher education
Assistant Vice President, ITO
With extensive experience in higher education technology and client success, Jay Ellis helps colleges and universities align their IT investments with evolving campus needs. Known for building trusted partnerships and driving strategic growth, he works closely with institutions to deliver tailored solutions that advance student success, operational efficiency, and institutional goals. His collaborative approach and deep understanding of the higher ed landscape continue to strengthen relationships and outcomes for institutions nationwide.
Assistant Vice President, ITO
With over 20 years of experience, Gabor Szentivanyi serves as our Chief Information Officer, bringing deep expertise in AI, BI, and enterprise IT management. He shapes global IT strategies and architectures that drive business growth, innovation, and operational excellence for our clients. Recognized for leadership that delivers measurable EBITDA impact, Gabor leads strategic restructuring and seamless integrations that streamline M A processes, reduce timelines, and optimize costs. His commitment to strategic IT leadership continues to enhance organizational value and accelerate success across diverse industries.
Chief Executive Officer
Growing up around the world, he saw firsthand the impact education has on enabling human potential and transforming lives.
- Loves supporting founders and companies and helping them shape the future of education and work
- A true global citizen, having lived in six cities across three countries
- Passionate about expanding access and opportunity to learners around the world
- Spent 20+ years playing competitive tennis, including as a walk-on at Saint Louis University s Division 1 team
- Board Observer at Academic Programs International, Amerigo and EdCast
Chief Executive Officer
Shoshana is a caring and powerful thought partner in the business, bringing discipline to how we think through problems both now and into the future
- Strives to create value in a way that aligns with her personal values and committed to building a different kind of investment platform
- Brings her multi-sector, multi-stage investment banking, strategic consulting and private equity experiences to bear
- Pursues a diverse set of interests, balancing her love for design and the arts with an athletic and competitive side
- Board Member of Academic Programs International, EdCast, NRCCUA (exited), SusieCakes, and Shorelight
Director, Managed ERP Services
Sam Mukherjee, MBA graduate PMP certified with 16+ years of experience in program and project management, is a professional who oversees the coordination and monitoring of PMO and Service Delivery at OculusIT. He is a strategic thinker has successfully handled multiple cloud migration projects. He has a high emotional intelligence that helps in solving problems and understanding the hearts and minds of co-workers.
Director, Customer Success
Vipin Singh is the Director of Customer Success at OculusIT, specializing in enterprise client management, customer experience, churn management, and account expansion. With over a decade of experience in IT, SaaS, and industries like Finance, Oil Gas, and Ed-tech, he helps higher education institutions achieve IT goals through strategic partnerships. Previously with Deloitte in Control Assurance and IT Audit, Vipin believes strong client relationships are key to long-term success and innovation.
Director, MIS
Robin Prakash, a seasoned IT professional with more than 16+ years of experience in IT leadership. As an IT Director specializing in Infrastructure Services, Robin has a proven track record in areas like Infrastructure and Disaster Recovery Management, Compliance and Regulation, and Cloud/Data Center Management. His expertise and commitment have been pivotal in developing effective IT strategies and driving operational excellence within higher education institutions.
Director of MSS and CISO
Perley has 25 years of technical experience, with 19 years in Higher Education. His expertise spans programming, Oracle database, Banner administration, network infrastructure, and cybersecurity. He has led virtual CISO services for small to medium-sized businesses, creating tailored technical roadmaps based on risk, budget, and regulations. Perley holds a CISSP and several other IT and FEMA certifications. He lives in New Hampshire with his fianc and two puppies.
Senior Director of HR
With over 25 years of global HR leadership across North America, LATAM, Europe, and APAC, Prasun brings deep expertise in Talent Management, HR Operations, and Organizational Transformation. A Cornell-certified HR Director, he has successfully led large-scale M A integrations, digital HR transformations, and global workforce strategies. He has also had the privilege of contributing as a speaker, leadership coach, and recognized HR innovator.
Senior Vice President, Solutions Architecture
With over 20 years of experience in HigherEd IT, AJ serves the Chief Client Officer at OculusIT and works to drive technological transformation in the higher education institutions in the US and Canada. Prior to joining OculusIT, AJ successfully served as senior technologist for Remote Infrastructure Management Services at Ellucian and Oracle(r).
Vice President, Marketing
Dana brings nearly 20 years of higher education marketing expertise to OculusIT. She is known for her strategic vision and deep understanding of how to align messaging with measurable outcomes. Specializing in crafting and executing integrated marketing strategies, Dana excels at blending tactical execution with compelling narratives to drive customer engagement, enhance brand positioning, and meet revenue targets. A skilled leader, Dana has a proven track record of building high-performing teams and leveraging data-driven insights to optimize marketing initiatives for sustained growth.
Vice President, IT Outsourcing
Joe Traino, Ed.D, is a results-driven IT executive with 30+ years of experience in Higher Education. He has held a variety of IT positions over his career and has been a CIO for multiple institutions. He has a strong background in delivering technology and functional solutions to meet critical client needs and support client success. Joe previously worked at BerryDunn and CampusWorks leading higher ed IT consulting services teams.
Senior Vice President, Engagement
Jim serves as SVP, Engagements at OculusIT. His key areas of expertise lie in strategic business development, leadership, customer relationships, and developing global partnerships, mergers acquisition. As part of OculusIT, Jim helps colleges and universities leverage the latest technologies and reduce their overall operational costs via strategic IT initiatives. Jim was previously with Accenture.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Strategic & Top ManagementRole Category: Top ManagementRole: MD / CEOEmployement Type: Full timeContact Details:
Company: OculusitLocation(s): Noida, Gurugram+ View Contact
Keyskills: Data analysis Staffing MIS Project management Customer service Investment banking Budgeting Assistant Vice President Oracle Client management
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