Technical Program Manager
- Ford
- 8 - 10 years
- Chennai
- 5 days ago
- Email to a friend
- Report this job
Job Description
Ford Credit IT is looking for a proficient TPM who is having excellent hands-on in Salesforce Service cloud/Auto cloud
Coordinates and facilitates the team s flow load, working within and across teams to align
work and capacity
Creates conditions for high performance teams to excel
Facilitates conversations to achieve user story completion, while ensuring acceptance criteria
is actionable.
Uses the product roadmap to guide the team s efforts delivering highest value outcome
Facilitate teams review of proposed product or service technical design against relevant
policies, standards, and principles. Stays aware of industry standards and their impact on the
product or service
Responsible for facilitating sprint planning, backlog refinement, retrospective, demo, and
daily standup.
Bias for action to remove blockers & impediments
Has experience with JIRA, setting up filters, dashboards, reports, etc.
Look for opportunities to improve team processes and norms
An effective communicator that has experience working with globally distributed teams
Supports and motivates team members during difficulties, helps to keep morale high
Adaptable and open to change, able to adjust to evolving needs of the team/project
Strong ITSM skills on Problem and release management.
Uses the product roadmap to guide the team s efforts delivering highest value outcome
Responsible for facilitating sprint planning, backlog refinement, retrospective, demo, and
daily standup.
Bias for action to remove blockers & impediments
Has experience with JIRA, setting up filters, dashboards, reports, etc.
Minimum 8-10 years of experience working on Digital transformation preferably on Salesforce service cloud
apps.
Able to guide and drive the team based on the cross functional alignments.
Able to make data driven decisions to align product roadmap.
Participate and collaborate with the engineering team ceremonies to drive execution of the
various program part of Salesforce Auto cloud/service cloud.
Collaborate with multiple stakeholders and ensure smooth delivery of the projects end to
end.
Drive conversation with cross functional teams and technical stakeholders in solving all
dependencies.
Strong ITSM skills on Problem and release management.
Able to author all key process and emphasis on documentation.
Job Classification
Industry: Auto ComponentsFunctional Area / Department: Customer Success, Service & OperationsRole Category: Voice / BlendedRole: Customer Retention - Voice / BlendedEmployement Type: Full timeContact Details:
Company: FordLocation(s): Chennai
Keyskills: TPM Technical design Cloud ITSM Author Customer Care Agent JIRA Release management digital transformation Salesforce
Similar positions
Ford
The Affordable Organic Store is an online organic store whose primary purpose is to make India healthy with its pure products and provide options to the masses to access good food at the right price away from the crowded supermarkets.
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in