Job Summary:
As BOE for a ride-hailing app, you will be reporting to the AM or Operations Manager. You have to be on ground and work on day-to-day operations to ensure efficient and seamless transportation services for Customers and Captains (drivers). The role involves daily interactions to understand the driver issues, conducting engagements events/activities for captains and customers.
Job Responsibilities:
Address and tackle all the on ground challenges and activities w.r.t. operations. He/She will be on ground PoC of the respective city.
Create a fruitful connection between demand and supply by knowing the ride hailing market (including all means of transportation)
Carry out customer and driver market surveys through callings and on ground interactions
Owning and delivering the planned activities on customer branding, marketing activity execution and verification
Having empathy towards understanding driver requirements and problems.
Owning and delivering the planned activities on Driver branding, supply engagement, driver feedbacks & escalations
Understanding customer segment in the given targeted area of the city
Bi-weekly competitor customer pricing and driver payout assessment
Keyskills: Sales And Marketing Sales Operations Field Marketing Relationship Building Digital Marketing Business Communication Communication Skills Fleet Sales Field Job Marketing Operations Communication Management Data Analysis Field Work Operations Management
Rapidops Inc. is a technology, transformation, and analytics company. We help clients design, engineer, and launch advanced digital products and platforms that enable them to thrive and achieve more for their customers.