Project & Solution Consultant @ Leena Ai

Company Description

Founded in 2018, Leena AI is an autonomous conversational AI-backed employee experience platform that is powerful, flexible, and can meet the needs of any enterprise. Trusted by 10M+ employees across companies like Nestle, Puma, AirAsia, Coca-Cola, Abbott, Sony and HDFC Bank. We have transformed 30M conversations and 1B employee interactions. Leena AI plays well with 1000+ platforms, including SAP, ADP, Oracle, Workday, Microsoft Office 365, and Slack. Leena AI currently supports 100+ languages globally. Leena AI has raised a $40M investment from Greycroft and Bessemer Venture Partners.

Location: Gurgaon| Experience: 5+ years

Job Overview

We re looking for a high-energy, versatile professional who can own the delivery of enterprise implementations end-to-end combining the structure of a Project Manager with the technical and client-facing depth of a Solution Consultant. This is a hybrid role, perfect for someone who thrives in ambiguity, enjoys problem-solving, and wants to work closely with both customers and product teams.

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  Drive successful implementation projects from kickoff to go-live, ensuring scope, timeline, and quality targets are met.

  
  


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  Act as the primary point of contact for customers, translating business requirements into platform capabilities.

  
  


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  Design and document solution architecture in line with customer needs.

  
  


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  Coordinate internal cross-functional teams (Engineering, Product, QA) and external stakeholders for seamless delivery.

  
  


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  Build and maintain detailed project plans, tracking against KPIs and proactively mitigating risks.

  
  


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  Lead discovery and solutioning workshops with clients to gather requirements.

  
  


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  Ensure effective change request handling and manage scope creep smartly.

  
  


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  Support UAT planning and rollout strategies.

  
  


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  Provide troubleshooting help during configuration and integration, including reviewing logs and working with APIs.

  
  


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  Recommend improvements in implementation playbooks based on learnings from ongoing projects.

  
  

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  Bachelor s degree in Engineering from a Tier 1 college (Master s or PMP certification is a plus).

  
  


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  5+ years of experience in project delivery or solution consulting roles in SaaS or tech-driven organizations.

  
  


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  Strong understanding of enterprise SaaS platforms, preferably HR tech, AI, or chatbot platforms.

  
  


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  Exposure to APIs (REST/SOAP), basic scripting/debugging, Postman, and working knowledge of databases.

  
  


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  Strong analytical, documentation, and client communication skills.

  
  


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  Experience balancing multiple projects in a fast-paced, dynamic environment.

  
  


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  Ability to manage ambiguity and take ownership across delivery and solutioning.

  
  


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  Familiarity with Agile methodology and tools like JIRA, Asana, or Monday.com.

  
  

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  Prior experience with chatbot or virtual assistant platforms (Dialogflow, MS Bot Framework, etc.)

  
  


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  Exposure to Workday, SuccessFactors, or other HRIS platforms

  
  


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  Experience working across global time zones (especially US/Europe)